Customer Engagement Specialist

ARS; Lincolnton (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Uncapped commission

Weekly pay

Paid training

Flexible schedule

401(k) with company match

Job summary

Brothers Heating, Cooling, Plumbing is hiring Customer Engagement Specialists to work inside major home improvement retail locations. This in-store sales role focuses on customer engagement, lead generation, and appointment setting, helping homeowners improve comfort and energy efficiency.

We offer uncapped commission with an average earning potential of $20-$30/hour plus commission, weekly pay, paid training, and flexible full-time and part-time opportunities inside an established retail

Qualifications

• Outgoing, friendly personality suitable for in-store conversations.
• Experience in retail, kiosk, door-to-door, or sales is a plus but not required.
• Ability to stand and walk during shifts; reliable transportation.

Responsibilities

• Start friendly face-to-face conversations with shoppers about home comfort and energy efficiency.
• Act as a brand ambassador by educating customers on ARS services and home-improvement solutions.
• Generate leads and schedule free in-home consultations; book appointments for ARS specialists.

Skills

Outgoing personality

Sales experience

Customer engagement

Job description

Brothers Heating, Cooling, Plumbing

Pay: $20-$22 per hour + commissionEarning potential: $25 - $35/hour on average with commissionSchedule: Wednesday through Sunday, Weekends required, typically 10:00 AM - 5:00 PM Location: Hickory, or Lincolnton, SCPart-time and full-time opportunities available

Brother's Heating, Cooling, and Plumbing is the nation's largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 professionals and over 45 years of experience helping homeowners improve comfort, efficiency, and reliability in their homes.

We're hiring Customer Engagement Specialists to work inside major home improvement retail locations. This is a sales role focused on customer engagement, lead generation, and appointment setting. You'll connect with homeowners while they shop, learn about their home-comfort needs, and introduce them to ARS heating, cooling, plumbing, energy-efficiency, and indoor air-quality solutions.

What We Offer

• Hourly pay + UNCAPPED commission
• Average earning potential of $20-$30/hour with commission
• Weekly pay via direct deposit
• Paid training
• Flexible part-time and full-time opportunities
• Career path into HVAC Sales Advisor roles
• Work inside an established home-improvement retail environment
• No door-to-door sales
• No cold calling
• Full-Time Employees Also Receive
• Insurance available after 31 days
• Low-cost medical, with options as low as $5/week
• Dental and vision
• HSA/FSA
• 401(k) with company match
• Paid time off + holiday pay
• Company-paid life insurance

Responsibilities

• Start friendly, face-to-face conversations with shoppers about home comfort, energy efficiency, and indoor air quality
• Act as a Brand Ambassador by educating customers on ARS heating and cooling services and home improvement solutions
• Generate leads and schedule free in-home consultations
• Enter customer information and book appointments for ARS specialists
• Represent ARS with a professional and positive in-store presence
• Support in-store promotions alongside retail management and ARS team members

Qualifications

• Outgoing personality and willingness to speak with shoppers
• Retail, kiosk, Door-to-Door, or sales experience preferred (not required)
• Ability to stand and walk during shifts
• Weekend and some holiday availability
• Reliable transportation
• Clean, professional appearance representing the ARS brand
• Ability to attend weekly in-office meetings
• Employment is contingent on a background check in accordance with applicable law

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum.

ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.

Privacy policy available upon request.