Customer Engagement Specialist

Group SSI; Ashburn (VA); Presencial; USD 70.000 - 95.000; Tempo integral

Resumo da vaga

SSI Group, a Woman-Owned Small Business (WOSB), seeks two experienced Customer Engagement Specialists to support federal contracting and acquisition-related activities in Ashburn, VA. Onsite roles require deep federal contracting knowledge and the ability to engage with government stakeholders.

The ideal candidates will have extensive federal contracting experience, a solid grasp of federal acquisition processes, and hands-on experience with procurement platforms like GSA eBuy and SAM.gov.

Qualificações

• Minimum of 6–10 years direct federal contracting experience.
• Bachelor's degree from an accredited institution with at least 24 semester credit hours in business-related disciplines.
• Active or verifiable FAC-C (Professional) or DAWIA Level II/III certification in Contracting.
• Proficiency using government procurement platforms including GSA eBuy and SAM.gov.
• Strong understanding of federal acquisition processes and contracting procedures.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work collaboratively in a federal contracting environment.

Responsabilidades

• Support customer engagement activities related to federal contracting and acquisition processes.
• Communicate and coordinate with federal stakeholders to facilitate contracting-related requirements and activities.
• Utilize GSA eBuy and SAM.gov to support federal procurement activities.
• Apply knowledge of federal contracting procedures, acquisition practices, and applicable regulations.
• Assist with tracking procurement-related activities, documentation, and customer inquiries.
• Maintain professional communication with internal teams, government representatives, and other stakeholders.
• Support accurate documentation, organization, and timely completion of assigned contracting-related activities.

Conhecimentos

Federal contracting experience

Communication skills

Stakeholder engagement

Analytical skills

Multitasking

Formação

Bachelor's degree; 24 credits in business-related disciplines

Ferramentas

GSA eBuy

SAM.gov

Descrição da vaga

CUSTOMER ENGAGEMENT SPECIALIST (2 Openings)

GS-10/11 Equivalent Level | Task 4.1

Employer: Mid Atlantic Professionals, Inc. (DBA SSI Group)
Location: Ashburn, VA
Work Arrangement: Onsite
Number of Openings: 2
Position Level: GS-10/11 Equivalent

Position Summary

SSI Group, a Woman-Owned Small Business (WOSB), is seeking two experienced Customer Engagement Specialists to support federal contracting and acquisition-related activities.

The ideal candidates will possess extensive federal contracting experience, a strong understanding of federal acquisition processes, and demonstrated proficiency with government procurement platforms, including GSA eBuy and SAM.gov.

Successful candidates will bring technical contracting expertise, strong communication skills, and the ability to effectively engage with stakeholders in a federal contracting environment.

Key Responsibilities

• Support customer engagement activities related to federal contracting and acquisition processes.

• Communicate and coordinate with federal stakeholders to facilitate contracting-related requirements and activities.

• Utilize GSA eBuy and SAM.gov to support federal procurement activities.

• Apply knowledge of federal contracting procedures, acquisition practices, and applicable regulations.

• Assist with tracking procurement-related activities, documentation, and customer inquiries.

• Maintain professional communication with internal teams, government representatives, and other stakeholders.

• Support accurate documentation, organization, and timely completion of assigned contracting-related activities.

Required Qualifications and Experience

• Federal Contracting Experience: Minimum of 6–10 years of direct federal contracting experience.

• Education: Bachelor's degree from an accredited institution, including at least 24 semester credit hours in business-related disciplines consistent with federal GS-1102 baseline educational requirements.

• Professional Certification: Must possess an active or verifiable previously held FAC-C (Professional) or DAWIA Level II/III certification in Contracting.

• Government Procurement Systems: Demonstrated proficiency utilizing GSA eBuy and SAM.gov.

• Strong understanding of federal acquisition and contracting processes.

• Excellent written and verbal communication skills.

• Strong organizational, analytical, and problem-solving abilities.

• Ability to manage multiple priorities and work collaboratively in a professional federal contracting environment.

Preferred Skills and Competencies

• Familiarity with the Federal Acquisition Regulation (FAR).

• Experience coordinating with federal contracting officers, acquisition professionals, and government stakeholders.

• Strong customer service and stakeholder engagement skills.

• Ability to work independently, exercise sound judgment, and meet established deadlines.

SSI Group is an Equal Opportunity Employer.