Customer Engagement Representative

SKF Group; Center Square (PA); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

12 paid holidays

PTO policy

Flexible work options

Healthcare options

Life insurance

Job summary

SKF Group seeks a Customer Service Specialist for the Vehicle Aftermarket unit in Blue Bell, PA. The role focuses on timely order processing, claims handling and proactive customer communications to exceed expectations for automotive and heavy-duty customers.

You will work with Accounting, Logistics, Pricing, Planning and Sales to ensure accurate orders, pricing, availability and issue resolution, while building strong internal relationships.

Qualifications

• 2+ years in a customer-facing role with positive outcomes.
• Strong communication, interpersonal, and organizational abilities.
• Detail-oriented with proactive issue resolution.

Responsibilities

• Foster strong customer relationships via phone and email.
• Process orders, handle inquiries and provide price/availability information.
• Collaborate with sales, logistics, finance and planning to deliver results.
• Resolve inquiries, complaints and returns swiftly.
• Expedite deliveries and track orders.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

Bachelor’s degree preferred

Tools

SAP

COH ERP

Job description

By creating bearings and solutions for everything from industrial applications to vehicles, SKF plays an essential role in our everyday lives. In Q4 2026, SKF intends to spin off its Automotive business and list it as a separate company under the name of SKF Vertevo. A company created to support the future of the automotive market, and to co-drive the future of mobility faster.

This role will be a part of that new company. Would you like to join us, and move people further?

Location: Blue Bell, PA

The Vehicle Aftermarket (VA) is the automotive aftermarket business unit within the SKF Automotive Division. We service the independent aftermarket with products, services and concepts for cars and commercial vehicles. Our customers range from distributors to retailers and garages around the world. The following position is available in the VA Customer Service Department.

This individual must work closely with our external customers and, internally, with our Accounting, Logistics, Pricing, Planning and Sales departments to ensure we exceed customer expectations. The candidate will provide timely, accurate and effective order processing, claims processing, and communications to ensure customer satisfaction for automotive and heavy-duty customers through knowledge and use of SKF support systems. The successful candidate must possess excellent communication skills.

Key responsibilities (or What you can expect in the role)

• Foster a cultural shift towards success through curiosity, care, collaboration and courage.
• Build strong customer relationships by handling phone and email inquiries in a timely and proactive manner
• Build and maintain professional relationships with sales, logistics, demand chain, finance and other departments to deliver results
• Resolve customer inquiries, complaints and returns swiftly and effectively
• Provide insights and recommendations to streamline processes and enhance customer experience
• Manage customer service duties including (but not limited to) orderbook management, providing price and availability, answering basic product questions and offering alternatives, entering and tracking orders, and expediting deliveries
• Other duties as assigned

Requirements (or We expect you to have/be)

• Bachelor’s degree preferred, but not required
• Minimum of 2 years in a customer-facing role with a proven ability to deliver positive outcomes
• Strong communication, interpersonal, and organizational abilities
• Detail-oriented with a proactive approach to identifying and resolving issues
• Advanced proficiency in computer applications, including Microsoft Excel and ERP systems such as COH and SAP
• Exceptional time management, planning, and organizational skills
• Demonstrated ability to multitask and manage competing priorities effectively
• Strategic decision-maker with solid business acumen
• Collaborative team player with a commitment to shared success

You will enjoy working here if you (are/have)

are passionate about delivering excellent customer service and building strong relationships with customers and internal teams. This position is ideal for someone who enjoys solving problems, managing multiple priorities, and using strong organizational and communication skills to create positive customer experiences. You'll thrive in a collaborative environment where attention to detail, teamwork, and a proactive approach make a meaningful impact on customer satisfaction and business success.

If you want to go further

This position is located in Blue Bell, PA with a hybrid working schedule. You will report Amanda Gammie, Manage rof Customer Engagement. For questions regarding the recruitment process, please contact Dayna Azzopardi, Manager of Talent Acquisition, Mobility and Internal Communications, Americas via email [e-mail]. Please note that we can't accept applications via email. We will screen candidates continuously,

If you want to know more about SKF Automotive business, please visit our webpage.

Transparency and fairness matter to us

At SKF, we see diversity in our workforce as an asset that supports better business results. We are committed to having a fair and inclusive recruitment process where all hiring decisions are based on objective, job-related criteria, ensuring equal opportunities for all candidates.

To support a fair and transparent recruitment process, selected candidates may be asked to complete assessments. Prior to employment, we may also conduct background checks and verify information provided during the application process, in accordance with applicable laws.

The salary range for this position starts at $50,000 USD annually. We also offer a competitive benefits package that includes a retirement savings plan, annual company bonus, and additional benefits. During the initial interview, we will discuss your salary expectations and provide more details about our total rewards package.

Our final offer is based on an objective evaluation of your experience, skills, and potential, aligned with the scope of the role and our internal compensation guidelines. Recruitment processes may vary by location and will always comply with applicable federal, state, provincial, and local laws and regulations.

Why You Will Love Working Here

Rest and Relaxation

Enjoy a generous PTO policy and 12 paid holidays.

Work/Life Integration

SKF Automotive supports work/life integration, home, family, community, personal well-being and health. Flexible work options are available, depending on role.

Diversity in the Workplace

At SKF Automotive, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.

Best in Class Benefits

SKF Automotive cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!

Bonus

SKF Automotive offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.

Invest in your Future

Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

Come as you are – just be yourself. #weareSKF