Director Service and Solution Factory Operations NAM

Gruppo SKF; Center Square (PA); Hybrid; USD 167,000 - 188,000; Full time

Benefits offered by this job

Generous PTO policy

Flexible work options

Comprehensive healthcare options

401K with employer contribution

Job summary

Gruppo SKF is seeking a Director Service and Solution Factory Operations NAM to lead service operations across multiple locations. The ideal candidate will have substantial experience in service operations, guiding strategic initiatives and enhancing customer satisfaction.

This role encompasses P&L management and requires solid expertise in operational excellence frameworks. The position also offers extensive benefits including a generous PTO policy, flexible work options, and a robust 401K plan.

Qualifications

• 12–15+ years of progressive leadership experience in service operations or industrial services.
• Proven experience leading multi-site, regional, or global operations.
• Strong strategic thinking with hands-on operational execution.

Responsibilities

• Define and execute long-term service operations strategy.
• Monitor industry trends and drive compliance with service delivery standards.
• Develop and manage annual budgets and forecasts.

Skills

Leadership

Communication

Strategic Thinking

P&L Management

Operational Excellence

Customer Focus

Education

Bachelor’s degree in Engineering, Operations, or Business

MBA or advanced degree (preferred)

Tools

Lean

Six Sigma

Data Analytics

Job description

Director Service and Solution Factory Operations NAM

Requisition ID: 24711

Job Category: Services & Solution Delivery

Contract type: Permanent

Location: Blue Bell, PA, US; US Remote

Salary Range: $167,000.00 to $188,000.00

Key Responsibilities

Strategic Leadership

• Define and execute the long‑term service operations strategy aligned with company growth and customer value objectives.
• Translate business strategy into operational plans, KPIs, and execution roadmaps.
• Lead organizational transformation initiatives focused on efficiency, digital enablement, and continuous improvement.
• Developing and executing sales strategies to achieve revenue targets and expand market share. This role involves leading a team of sales professionals, building and maintaining key client relationships.
• Lead, mentor, and manage a team of sales professionals to ensure high performance and achievement of sales goals.

Operational Excellence

• Oversee end-to-end service operations including field service, repair, installation, aftermarket services, and service logistics.
• Ensure consistent service delivery standards, safety compliance, and quality performance across all locations.
• Drive Lean, Six Sigma, or continuous improvement initiatives to improve productivity, cost, and cycle time.
• Monitor industry trends, competitor activities, and market developments to stay ahead of the competition.
• Collaborate with the marketing and product teams to develop effective sales strategies and campaigns.
• Prepare and deliver sales reports, forecasts, and presentations to senior management.

Financial & Business Performance

• Own service P&L performance, including revenue growth, gross margin, cost control, and working capital.
• Develop and manage annual budgets, forecasts, and long‑range operating plans.

Customer Experience

• Champion customer‑centric service models that improve uptime, reliability, and customer satisfaction.
• Partner with Sales and Key Account teams to support strategic customers and service‑based growth initiatives.
• Address escalations and ensure resolution of critical service issues.

People & Organization

• Build, lead, and develop high‑performing operations leadership teams.
• Drive talent development, succession planning, and engagement across service organizations.
• Promote a culture of safety, accountability, and continuous learning.

Cross‑Functional Collaboration

• Partner with Engineering on serviceability, reliability, and lifecycle improvements.
• Collaborate with Supply Chain to optimize parts availability and service logistics.
• Work with Digital/IT teams to advance service systems, data analytics, and field enablement tools.

Job Requirements and Experience

• Bachelor’s degree in Engineering, Operations, Business, or related field (MBA or advanced degree preferred).
• 12–15+ years of progressive leadership experience in service operations, manufacturing operations, or industrial services.
• Proven experience leading multi‑site, regional, or global operations.
• Strong P&L ownership and operational financial acumen.
• Demonstrated success driving operational excellence and change management initiatives.
• Strong strategic thinking with hands‑on operational execution.
• Excellent leadership, communication, and stakeholder management skills.
• Deep understanding of industrial, manufacturing, or engineered products environments.
• Experience with Lean, Six Sigma, or similar operational excellence frameworks.
• Data‑driven decision‑making and comfort with KPIs, dashboards, and analytics.
• Excellent leadership, communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Strategic thinker with the ability to develop and execute effective sales strategies.

Leadership Attributes

• Customer‑focused and commercially minded
• Decisive and results‑oriented
• Collaborative and inclusive leader
• Comfortable operating in complex, matrixed organizations

What You’ll Love About SKF:

Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration. SKF supports work/life integration, home, family, community, personal well‑being and health. Flexible work options available, depending on role.

Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.

Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!

Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.

Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.