Customer Engagement Representative

Panasonic Avionics Corporation; Bridgeton (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Voluntary benefits

401(k) plan

Paid time off

Tuition reimbursement

Wellbeing programs

Job summary

Hussmann is seeking a Customer Service Representative to support the Parts Department by acting as the voice of the customer and liaison between the Hussmann parts team and factory to satisfy requests and resolve issues. You will manage warranty order communications, monitor order changes and shipments, process invoicing, and use the Parts Oracle System to capture customer data and monitor orders.

Candidates should have a high school diploma (Bachelor’s degree preferred), 0–2 years in customer

Qualifications

• High School Diploma; Bachelor’s Degree Preferred
• 0–2 years customer service experience
• Flexible to work outside normal hours and weekends
• Proficiency in Microsoft Office Suite
• Strong verbal and written communication skills

Responsibilities

• Outbound communications with customers regarding Warranty orders and relay customer requirements to internal teams.
• Document, report findings and feedback to leadership on customer follow-up; identify problems/trends and present resolutions.
• Monitor, expedite and follow up on order changes, specialty and delayed shipment items.
• Process invoicing and credit requests and ensure proper documentation.
• Use Parts Oracle System to capture customer information, generate proposals and monitor order processing.
• Communicate delivery issues to customers to ensure accurate transaction completion.
• Work with Parts Representatives to monitor the order process for shipment.
• Maintain integrity of customer and transaction data; sustain Warranty Parts data quality.
• Monitor and maintain processes/workload related to Freight Claims and Returns.
• Be the voice of the customer and hold the team accountable for best-in-class products and service.

Skills

Communication skills

Customer service mindset

MS Office

Bilingual (English/Spanish a plus)

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Parts Oracle System

Job description

Overview

This position will be responsible for supporting our Parts Department's efforts by acting as the voice of the customer and act as a liaison between the Hussmann parts team and factory to satisfy the customer requests and resolve issues. The Customer Service Representative must ensure that the customer specifications and requests are met by entering, collecting, forwarding and troubleshooting problems/issues as needed.

Responsibilities

• Responsible for outbound communications with customers regarding their Warranty orders.Effectively manage customer interactions and clearly communicate customer requirements to internal teams.
• Documenting andreporting out toleadership findings/feedback on customer follow-up contacts.Identifyproblems/trends and present resolutions/improvements to leadership.
• Monitors,expeditesand follows up on order changes,specialtyand delayed shipment items.
• Processes invoicing and credit requests as necessary and applicable, ensuring proper documentation and processhasbeen followed.
• Utilize Hussmann’s Parts Oracle System to capture customer information, generateproposalsandmonitorthe order processing.
• Communicate issues related to product delivery with the customers to ensureaccurateand acceptable transaction completion.
• Work with the Parts Representatives tomonitorthe process of orders for shipment.
• Assistinthe maintainingthe integrity of customer and transaction data.
• Assistinmaintainingthe integrity of information for the WarrantyPartsOrdering and Tracking Systems.
• Monitors andMaintainsprocesses/workloadrelated to Freight Claims and Returns.
• Must be able to work in a fast-paced environment managing multiple projects and able toflex tothe business need based uponadditionalassignments.
• Be the voice of the customer (VOC) and hold the Performance Parts Team accountable to provide the best-in-class products and service.

Qualifications

• High School Diploma;Bachelor’s DegreePreferred
• Minimum 0-2 years Customer Service Experience
• Must be flexible to work outside normal working hours and weekends
• Intermediate to advancedproficiencyin Microsoft Office Suite
• Strong communicationskills, verbal and written

Preferred Skills

• Work effectively in diverseteamand fast pacedenvironment.
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
• Strongorganizational,time management skills.
• Able to meet short- and long-term deadlines.
• Bi-lingual English /Spanish is a plus

Benefits & Perks – What’s in it for You

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health.Here’swhat you can expect:

• Health Benefits- Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits- Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan- 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits- Paid time off, stewardship and parental leave.
• Educational Assistance- Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs-EAP, virtual health management, chronic condition, and tobacco cessation.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers adiverse range of products and connected solutions designed to enhance operational efficiency,optimizevisibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary ofPanasonicUSA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

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