Customer Engagement Pro — Inbound Calls & Appointments

Thrasher Group; Omaha (NE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement savings with match

Employer-paid life insurance

Comprehensive paid training

Career growth and development

Job summary

Thrasher Group in Omaha, NE seeks a customer engagement specialist to handle inbound and outbound calls, schedule homeowner appointments and convert leads into booked visits. You will work as part of a team that values collaboration and shared success, with clear performance metrics and room to grow.

The role offers a real growth path within a supportive environment, competitive hourly compensation, and comprehensive benefits, including health and retirement options.

Qualifications

• Must be at least 18 years old.
• Pre-employment screening includes a background check.
• Minimum of 1-2 years of customer service experience.
• Demonstrated history of reliable and consistent job longevity.

Responsibilities

• Take inbound calls and make outbound calls to schedule free homeowner appointments.
• Convert leads into scheduled appointments and maintain booked times.
• Collaborate with team to achieve shared goals and provide backup when needed.

Skills

Customer service

Reliability

Communication

Job description

Thrasher Group in Omaha, NE seeks a customer engagement specialist to handle inbound and outbound calls, schedule homeowner appointments and convert leads into booked visits. You will work as part of a team that values collaboration and shared success, with clear performance metrics and room to grow.

The role offers a real growth path within a supportive environment, competitive hourly compensation, and comprehensive benefits, including health and retirement options.