Customer Engagement Specialist

Thrasher Foundation Repair; Omaha (NE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

HSA

Vision insurance

Life insurance

401(K) Retirement Savings (5% match)

Comprehensive paid training

Career growth and development

Job summary

Thrasher Foundation Repair is seeking a customer engagement specialist to handle inbound and outbound calls, schedule homeowner appointments, and convert leads into confirmed bookings. You will join a team that values real conversations, growth, and collaborative success.

The role offers competitive pay and comprehensive benefits, with emphasis on career development. Requirements include 1–2 years of customer service experience and a background check.

Qualifications

• Minimum of 1–2 years of customer service experience.
• Must be at least 18.
• Pre-employment screening includes background check.

Responsibilities

• Handle inbound calls and make outbound calls to schedule free appointments.
• Convert leads into scheduled appointments and maintain the calendar.
• Collaborate with team to achieve targets and provide excellent service.

Skills

Customer service

Inbound/outbound calls

Communication

Reliability

Job description

Real Conversations. Real Growth. Real Fun. Mediocre customer experiences. Mediocre hiring processes. Somehow both became the norm. We refuse to be complacent in that. When you apply here, no bots, no ghosting, no black hole. Every application gets reviewed by a real Thrasher employee. If we're serious about redefining this industry, it starts with how we treat the people who want to join it. Refreshing, isn't it?
Unified, relentless, and actually having fun while crushing goals, that's rare these days. It's what we've built here. Every call starts with a homeowner who already reached out to us, never a stranger you're cold-calling off a list. You're never solving anything alone either, this team wins together. And this seat is a launchpad. Our Customer Engagement team has grown into accounting, HR, marketing, inside sales, project management, and more. If you're looking for a team that'll invest in you the way you invest in them, you've found it.
Compensation: $20/hour
Job Duties: How You Win Everyday

• Connect. Take inbound calls and make outbound calls to help homeowners schedule a free appointment with one of our experts. Every call starts warm, these homeowners have asked for our help.
• Convert. Turn leads into scheduled appointments, and keep those appointments on the books.
• Collaborate. Win together. Back each other up. That\'s the standard.

Qualifications: What You Offer

• Must be at least 18
• Pre-employment screening includes, but isn’t limited to, a felony/misdemeanor background check
• Minimum of 1-2 years of customer service experience
• A history of reliable and consistent job longevity

Benefits: What We Offer

• Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
• 401(K) Retirement Savings up to a 5% match
• Employer paid life insurance in the amount of $50,000
• Comprehensive paid training
• Career growth and development

Most jobs hand you a headset and a script. This one hands you a team.

Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.