Customer Engagement Manager, Data Centers

Sonepar Canada, Inc.; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement savings with company

Professional and personal development

Employee Assistance Program (EAP)

Gym reimbursement

Disability insurance

Life insurance for spouse and dependos

Wellness program

Military-friendly company

Job summary

Sonepar Management Group (SMG) is seeking a Customer Engagement Manager to support our growing Data Center business. The role blends customer relationship management, strategic outreach, CRM excellence, AI-enabled engagement, and event coordination to strengthen relationships with key customers.

You will partner with Data Center Sales leadership to build meaningful connections, improve stakeholder visibility, and craft engagement strategies that drive business growth.

Qualifications

• Experience in customer engagement, account management, business development, or related fields.
• Strong relationship-building and communication skills.
• Experience working with CRM platforms such as Salesforce, Dynamics, HubSpot, or similar systems.
• Ability to coordinate multiple projects, meetings, and customer-facing activities simultaneously.
• Interest in AI technologies and digital enablement tools.

Responsibilities

• Build strategic customer relationships by maintaining databases and identifying decision makers.
• Coordinate industry events and manage invitations, agendas, and follow‑ups.
• Optimize CRM and customer insights with reporting and workflows to guide sales decisions.

Skills

CRM expertise

Relationship management

Project coordination

AI tools familiarity

Sales ops experience

Tools

Salesforce

Dynamics 365

HubSpot

Job description

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Date: Aug 28, 2026

Location: Virtual-5, US

Sonepar Management Group (SMG) supports our Sonepar brands (i.e. operating companies) in the US through a shared services model. These services include, but are not limited to: human resources, finance, digital enterprise, supply chain, vendor relations, marketing, legal, and communications. The SMG teams enable our brands to do business in their local regions while taking advantage of the scale and collective resources of a global enterprise.

SMG fosters an inclusive and supportive culture. We offer leadership and development programs to help you reach your career goals. Our associates share in our collective achievements, and we firmly believe that Sonepar is "Powered by Difference". By driving technology and innovation, enabling paths to success, and caring about our people and their families, we have built a workplace where you can build a fulfilling career.

Sonepar is seeking a Customer Engagement Manager to support our growing Data Center business. This unique role combines customer relationship management, strategic outreach, CRM excellence, AI-enabled engagement, and event coordination to help strengthen relationships with some of the industry's most important customers.

You'll partner closely with Data Center Sales leadership and business development teams to build meaningful customer connections, improve stakeholder visibility, and create engagement strategies that drive business growth.

If you're highly organized, relationship-oriented, and excited about using technology and AI to improve customer engagement, we'd love to hear from you.

What You'll Do

Build Strategic Customer Relationships

• Develop and maintain customer contact databases and organizational maps for key target accounts
• Identify decision makers and influencers within customer organizations
• Support the sales team by helping create stronger connections across customer accounts
• Execute proactive outreach strategies to increase customer access and engagement
• Schedule meetings and facilitate introductions between customers and the sales team

Coordinate Industry Events

• Plan customer engagement activities surrounding trade shows and industry events
• Coordinate customer meetings, invitations, agendas, and follow-up actions
• Help maximize the return on investment from key industry events
• Drive adoption of AI tools that enhance customer engagement and operational efficiency
• Identify opportunities to automate processes and improve productivity
• Help train and support users on AI-enabled solutions

Optimize CRM & Customer Insights

• Ensure CRM data accuracy and consistent engagement tracking
• Develop reporting and workflows that provide visibility into customer activity
• Deliver insights that help sales leadership make informed decisions

What We're Looking For

• Experience in customer engagement, account management, business development, sales operations, customer success, or related fields
• Strong relationship-building and communication skills
• Experience working with CRM platforms such as Salesforce, Dynamics, HubSpot, or similar systems
• Ability to coordinate multiple projects, meetings, and customer-facing activities simultaneouslyIn this text, BALub??}
• Interest in emerging AI technologies and digital enablement tools
• Strong organizational and follow-through skills
• Experience supporting executive-level customer interactions preferred
• Knowledge of the data center, technology, electrical distribution, construction, or related industries is a plus

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail] .