Customer Engagement Lead, Foodservice

Core-Mark; La Crosse (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice seeks an experienced sales support professional to strengthen relationships with restaurant and hospitality customers in the La Crosse region. You will leverage CRM tools and present solutions that help operators optimize menus, operations and profitability.

In this role, you will train customers on company platforms, assist with budgeting and reviews, and collaborate with the sales team to identify growth opportunities while delivering responsive account support.

Qualifications

• High School Diploma/GED or Equivalent Experience.
• Sales experience 4-6 years in sales support, marketing, customer relations, hospitality or related area.
• Proficiency in CRM software (Salesforce) and Microsoft Office Suite.
• Understanding of sales performance metrics and reporting.
• Ability to deliver engaging presentations and product demos.
• Strong communication and negotiation skills.
• Excellent interpersonal skills to build client relationships; problem-solving and time management.
• Analytical thinking to assess market trends and customer needs.

Responsibilities

• Builds and maintains strong relationships with restaurant, hospitality, healthcare, and institutional foodservice customers.
• Supports and trains customers in company systems, platforms and business solutions such as menu projects.
• Coordinates with Sales Management on menu budgeting, sales training, and provides feedback on sales team adaptation.
• Partners with sales team to improve customer retention and increase customer satisfaction.
• Serves as a local point of contact for customer concerns, platform issues, and account support needs.
• Analyzes customer engagement metrics and identifies opportunities to improve customer experience.
• Conducts customer visits, training sessions and assists with business reviews.
• Coordinates with various departments to resolve issues quickly.
• Identifies selling opportunities that support customer growth and increased sales.
• Monitors customer feedback and communicates trends to leadership and sales management.
• Digitally proficient and comfortable navigating online platforms, PC-based applications, mobile technology, and web-based tools.
• Performs other related duties as assigned.

Skills

CRM software (Salesforce)

Microsoft Office Suite

Presentation skills

Negotiation skills

Communication skills

Time management

Analytical thinking

Sales support

Education

High School Diploma/GED

Bachelor’s degree preferred

Tools

Salesforce

Microsoft Office

Job description

Performance Foodservice seeks an experienced sales support professional to strengthen relationships with restaurant and hospitality customers in the La Crosse region. You will leverage CRM tools and present solutions that help operators optimize menus, operations and profitability.

In this role, you will train customers on company platforms, assist with budgeting and reviews, and collaborate with the sales team to identify growth opportunities while delivering responsive account support.