Customer Engagement & Communications Specialist

Shik Innovation Group; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Professional development opportunities

Supportive team environment

Career advancement opportunities

Hands-on communications experience

Competitive compensation

Job summary

SHIK Innovation Group is seeking a Communications Agent in Atlanta to engage customers and community members with clear information. You will support outreach, respond to questions, and help run promotional activities while maintaining accurate records and coordinating with teammates.

The role emphasizes strong verbal and written communication, a friendly professional demeanor, and the ability to work independently or as part of a team. Training is provided.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills.
• Friendly and professional personality.
• Strong organizational and interpersonal skills.
• Comfortable interacting with customers in person.
• Ability to work independently and as part of a team.
• Customer service, communications, retail, or promotional experience is a plus.

Responsibilities

• Communicate with customers and community members in a professional manner.
• Provide information about products, services, promotions, and company initiatives.
• Assist with customer outreach and promotional activities.
• Answer questions and address concerns appropriately.
• Gather customer feedback and communicate insights to the team.
• Support in-person promotional events and community activities.
• Prepare communication materials and informational resources.
• Maintain accurate records of communications and activities.
• Coordinate with team members to ensure consistent messaging.
• Represent the company professionally during customer-facing activities.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Teamwork

Customer service

Education

High school diploma or equivalent

Job description

SHIK Innovation Group is seeking a Communications Agent in Atlanta to engage customers and community members with clear information. You will support outreach, respond to questions, and help run promotional activities while maintaining accurate records and coordinating with teammates.

The role emphasizes strong verbal and written communication, a friendly professional demeanor, and the ability to work independently or as part of a team. Training is provided.