Customer Engagement Applications Engineer - SoCal

KLA; Oregon; Hybrid; USD 102,000 - 173,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Employee stock purchase program (ESPP)

Student debt assistance

Tuition reimbursement

Development and career growth

Financial planning benefits

Wellness benefits including EAP

Paid time off

Paid holidays

Family care and bonding leave

Job summary

KLA's Semiconductor Products and Customers (Semi PC) unit invites you to join a team delivering advanced inspection, metrology, and analytics solutions for chip fabs worldwide. You will work across hardware, software, and customer environments, with a strong focus on high-quality process implementations and data-driven improvements.

The role requires hands-on collaboration, strong communication with engineers and executives, and willingness to travel up to 60% to customer sites or abroad as

Qualifications

• Educated to degree level in a relevant science or engineering discipline.
• Ideal candidates have 3+ years of hands-on semiconductor industry experience (process engineering with basic understanding of general semiconductor manufacturing flows).
• Knowledge of clean room procedures and analytical instrumentation desired.
• Experience of report writing / progress presentations on a routine and frequent basis - using the Microsoft Office Suite.
• Familiarity with basic Lean/6-sigma concepts desired.
• Familiarity with using AI (CoPilot) for efficient workflows.

Responsibilities

• Deliver, demonstrate, and implement process solutions that meet or exceed customer requirements - primary location is in Southern California (Greater Los Angeles and/or Southern California Area).
• Install customer-specific processes on both new and used systems, verifying compliance with agreed process specifications - 'Process Transfer'.
• Enhance procedures, specifications, and existing processes to support the delivery of high-quality equipment, exceeding customer requirements.
• On-site attendance for process installation, development and update meetings where needed, along with remote support for customers.
• Collaboration with internal SPTS hardware and factory groups to ensure proper tool/module software and hardware setup and timely issue reporting.
• Collaboration with sales team on new applications or potential for future tool sales.
• Make presentations for all onsite projects - executive reviews and detailed summaries.
• Proactive offering of solutions where required - current and future-facing.
• In depth compilation analysis of data - some of it complex with multiple variables.
• Develop familiarity with necessary process modules and endpoint capabilities.
• Estimated travel for this position is 60%.

Skills

Semiconductor process experience

Customer interaction

Travel 60%

DOE & SPC data analysis

AI (CoPilot) familiarity

Lean/6-sigma basics

Education

Master's degree

Bachelor's degree

Tools

Microsoft Office

CoPilot AI

Job description

KLA's Semiconductor Products and Customers (Semi PC) unit invites you to join a team delivering advanced inspection, metrology, and analytics solutions for chip fabs worldwide. You will work across hardware, software, and customer environments, with a strong focus on high-quality process implementations and data-driven improvements.

The role requires hands-on collaboration, strong communication with engineers and executives, and willingness to travel up to 60% to customer sites or abroad as