Customer Engagement Applications Engineer

KLA Corporation; Chandler (AZ); On-site; USD 78,000 - 133,000; Full time

Job summary

KLA is seeking an Applications Development Engineer to develop and implement product applications for existing and pre-release products, delivering maximum value to customers. You will diagnose complex issues, work with customers to optimize metrology, and support FaST systems at the customer site, including on-site training and demonstrations.

The role requires a strong background in semiconductor processing, excellent communication and project management skills, and willingness to travel for

Qualifications

• Requires a strong technical background in semiconductor processing or equipment.
• Excellent communication, organizational, analytical, leadership, and interpersonal abilities.
• Self-driven, strong team player with ability to independently resolve complex problems.
• Strong presentation and project management skills.
• Experience with JMP or Python is a plus.
• BS/MS/PhD in Engineering, Physics, Materials Science, or related fields.
• Preferred experience in semiconductor processing or equipment industry.

Responsibilities

• Respond to customer requests and diagnose complex problems.
• Work with customers to understand process challenges and optimize metrology solutions.
• Support development of FaST systems at customer sites.
• Perform product diagnosis and verify hardware/software issues.
• Conduct customer demonstrations and on-site technical training.
• Develop and document new applications for existing/pre-release products, including BKMs.
• Review data quality in related technical documents.
• Travel to customer sites and headquarters for annual training.

Skills

Communication skills

Organizational skills

Analytical skills

Leadership

Interpersonal skills

Presentation skills

Project management

Education

Master's or PhD in Engineering, Physics, or Materials Science

Bachelor's degree with related work experience

Tools

JMP

Python

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

The Applications Development Engineer will be responsible for developing and implementing product applications for existing and pre-release products to provide maximum value to the customers.

The candidate is expected to support the following:

• Respond to customer requests and perform complex problem diagnosis and problem resolution.
• Work closely with customers to understand process challenges and provide optimized metrology solutions.
• Support the development of FaST systems at the customer site.
• Perform product diagnosis, problem resolution, interface with software and systems engineering to verify that hardware and software problems have been resolved.
• Conduct customer product demonstrations and technical training including on-site training of customer and end users.
• Develop and document new applications of existing and pre-release products, including BKMs.
• Review and evaluate quality of data in other related technical documents.
• Travel to customer sites and headquarters for training on an annual basis will be required.

Ideal Candidate

Modern FinFet semiconductor processing, result in unique challenges for the litho/etch module.

The ideal candidate needs to be able to identify and understand the FinFet process flow and these issues that arise and their resultant behavior. Understand where the critical metrology points are and how to monitor for these issues in the future. Past/present semiconductor processing experience will be an advantage in understanding the key customer challenges.

Preferred Qualifications

Candidate must have BS/MS/PhD in Engineering, Physics, Material Science or related fields and strong technical background.

• Preferred work experience in semiconductor processing or equipment industry.
• Candidate must have excellent communication, organizational, analytical, leadership, and interpersonal skills.
• Candidate must also be self-driven, and a strong team player.
• Ability to independently resolve complex problems.
• Strong presentation skills.
• Strong project management skills
• JMP/Python experience is a plus

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $78,200.00 - $132,900.00 Annually Primary Location: USA-AZ-Chandler-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.