Customer Engagement Advocate - October 19th

employerdirecthealthcare; Dallas (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus

Onsite Paid Training

Medical, Dental, and Vision Insurance

Parking Reimbursement

401k with company match

Paid Time Off

Parental Leave

Free onsite Gym membership

Job summary

Lantern is seeking a Customer Engagement Advocate in Dallas, TX, offering a $1,500 sign-on bonus and an opportunity to earn a competitive monthly bonus. The role is 100% onsite with a 6-week training period and a structured 9-hour shift within a 7 AM–8 PM window.

Responsibilities include phone-based member support, educating on the surgical process and program benefits, and coordinating with providers to streamline care.

Qualifications

• High school diploma required; Bachelor’s degree preferred
• 1–3 years’ experience in customer service, service center, or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines
• Bilingual (Spanish & English) preferred

Responsibilities

• Provide phone-based support to members in a fast-paced service center environment.
• Deliver concierge-style service and create a personalized experience for each member.
• Educate members on the surgical process, incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions with clarity and compassion, ensuring members feel valued and supported.
• Proactively engage new members while maintaining relationships with existing ones.

Skills

Customer service

Communication

Team collaboration

Bilingual (Spanish & English)

Written & verbal communication

Organizational skills

Education

Bachelor's degree in healthcare administration, social services, public health, or related field

Job description

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

Customer Engagement Advocate

Now offering a $1,500 sign-on bonus for new Care Advocates!

Learn about A Day in the Life of a Lantern Care Advocate!

Location : Dallas, TX | USA | Full-time Onsite

Start Date: Monday, October 19th, 2026

Compensation: Starting at $20.00-$24.00/hour based on experience + a $1,500 sign-on bonus, plus a competitive monthly bonus program - top Care Advocates can earn up to an additional $1,200/month.

Shift Schedules:

Monday-Friday, no weekends

6-week onsite training program, Monday-Friday, 8:30 AM-5:30 PM (paid at your regular rate)

After training, you'll be assigned a 9-hour shift within a 7 AM-8 PM window

This is a 100% onsite position.

What a day in the life looks like :

• Provide phone-based support to members in a fast-paced service center environment.
• Deliver white glove service by creating a concierge-style experience for each member.
• Educate members on the surgical process, available incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions with clarity and compassion, ensuring members feel valued and supported.
• Proactively engage new members while maintaining strong relationships with existing ones.
• Consistently go the extra mile to help members navigate the complexities of surgery

Requirements :

• High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
• 1-3 years' experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines
• Bilingual (Spanish & English) preferred

In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:

• $1,500 sign-on bonus
• Parking Reimbursement - $150/month
• Onsite Paid Training
• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave
• Free onsite Gym membership

#LI-MM1

#LifeAtLantern

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the