Customer Engagement Advocate - October 19th

Lantern; Dallas (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus

Parking reimbursement

Onsite training

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life Insurance

401k

Paid Time Off

Gym membership

Job summary

Lantern is seeking a Customer Engagement Advocate to deliver a white-glove experience for members throughout the surgical journey. You will educate patients, support provider coordination, and build strong member relationships in a fast-paced environment.

Starting at $20.00–$24.00/hour with a $1,500 sign-on bonus and a monthly bonus program; on-site role with 6-week training followed by 9-hour shifts.

Qualifications

• High school diploma required; Bachelor's in healthcare admin, social services, public health, or related field preferred.
• 1–3 years' experience in customer service, service center, and/or sales enablement.
• Strong written and verbal communication; able to work in a team; strong problem-solving skills.

Responsibilities

• Provide phone-based member support in a fast-paced service center.
• Deliver white glove, concierge-style member experience.
• Educate members on surgical process, incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions with clarity and compassion to make members feel valued.
• Proactively engage new members while maintaining relationships with existing ones.
• Go the extra mile to help members navigate the complexities of surgery.

Skills

Customer service

Communication

Teamwork

Problem solving

Relationship building

Education

High school diploma

Bachelor's degree

Tools

CRM software

Job description

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

Now offering a $1,500 sign-on bonus for new Care Advocates!

A Customer Engagement Advocate (CEA) -similar to a patient advocate or customer service coordinator - handles creating a concierge, white glove level experience for members by navigating them through the surgical process. As the company's face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. Must have ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.

Start Date: Monday, October 19th, 2026

Compensation: Starting at $20.00–$24.00/hour based on experience + a $1,500 sign-on bonus, plus a competitive monthly bonus program — top Care Advocates can earn up to an additional $1,200/month.

Shift Schedules:

• 6-week onsite training program, Monday–Friday, 8:30 AM–5:30 PM (paid at your regular rate)
• After training, you'll be assigned a 9-hour shift within a 7 AM–8 PM window

This is a 100% onsite position.

What a day in the life looks like

• Provide phone-based support to members in a fast-paced service center environment.
• Deliver white glove service by creating a concierge-style experience for each member.
• Educate members on the surgical process, available incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions with clarity and compassion, ensuring members feel valued and supported.
• Proactively engage new members while maintaining strong relationships with existing ones.
• Consistently go the extra mile to help members navigate the complexities of surgery

Requirements:

• High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
• 1–3 years' experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines

In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:

• $1,500 sign-on bonus
• Parking Reimbursement - $150/month
• Onsite Paid Training
• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Free onsite Gym membership

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment.Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.