Customer Energy Management Service Designer I

Progressive Recruitment; Kentucky; On-site; USD 55,000 - 70,000; Full time

Job summary

Progressive Recruitment is seeking a Customer Energy Management Service Designer I in Kentucky. The ideal candidate will analyze work procedures and interact with clients to resolve energy-related issues.

This role requires a two-year associate degree in a scientific or technical field and strong problem-solving and communication skills. Field site visits will be part of the job. Join us to help manage customer energy needs effectively.

Qualifications

• Two-year associate degree in a scientific or technical field or completed two years of college coursework towards a Bachelor degree.
• Ability to resolve customer issues efficiently.
• Capability to analyze and interpret complex design projects.

Responsibilities

• Analyze and resolve a variety of work procedures related to energy management.
• Interact with other departments to resolve customer issues.
• Perform scheduling for multiple tasks and respond to customer inquiries.
• Coordinate with employees and external agencies for energy request orders.
• Conduct field site visits and possess a valid driver's license.

Skills

Problem solving skills

Computer skills (Windows, Microsoft Office)

Analytical skills

Customer service skills

SAP experience

CAD experience

Education

Associate degree in scientific or technical field

Job description

Customer Energy Management Service Designer I

Full-time

Progressive Global Energy is a world-leading staffing company committed to connecting the right talent with the right opportunity in the diversified energy industry.

We support our clients and candidates’ needs by delivering safe and compliant manpower services quickly and effectively.

Responsibilities

• Analyze and resolve a wide variety of work procedures (engineering design, work order preparation, field checking, scheduling coordination, material provisioning and ordering, billing, redlining, preparation of as builds, work order reconciliation, and closeout).
• Interact with other internal departments to resolve customer issues, and communicate, negotiate and counsel on a variety of topics including payment options, complex technical information or procedures, energy rates, and explaining company policy in a variety of energy related areas.
• Interpret and analyze a wide variety of complex technical/scientific design projects, perform scheduling for multiple tasks or work coordination, and respond to customer inquiries including but not exclusive to new energy requests. These tasks involve the evaluation of alternative courses of action, recommending and coordinating the appropriate actions through the work process to meet customer energy needs.
• Coordinate with employees in other departments and/or external agencies to meet any special requirements of the energy request orders.
• Job will include field site visits to take field notes and/or work meet customers on site. Must possess a valid driver’s license.

Skills

The ideal applicant should exhibit exceptional problem solving skills. It is also critical to possess strong computer (Windows, Microsoft Office) and analytical skills, SAP & CAD experience, and the ability to interact with internal and external clients to receive advanced information and data.
Demonstrate excellent customer service skills.

Education

A two‑year associate degree in the requisite scientific or technical field (48 scientific or technical credit hours as measured on a semester basis). Or, have completed two years of college coursework (60 credits) towards a Bachelor degree in a technical field.

EEO Statement

All your information will be kept confidential according to EEO guidelines.

Please contact: Shane Medrano, 832‑742‑1567