Customer Enablement & Training Specialist

ff Venture Capital; San Francisco (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Customer Enablement & Training Specialist who is passionate about enhancing customer experiences. In this fully remote role, you will guide dental practices through a seamless onboarding process, ensuring they feel supported from Day 1. Your expertise in SaaS onboarding and strong communication skills will empower teams to effectively utilize the platform. Join a mission-driven organization that values customer success and fosters a collaborative environment where your contributions will make a significant impact on the dental community.

Qualifications

• 3+ years in a customer-facing role, ideally in SaaS onboarding.
• Proficient in Salesforce and CRM platforms.

Responsibilities

• Onboard new customers, guiding them through the implementation journey.
• Design and lead virtual training sessions for dental teams.

Skills

Customer-facing experience

SaaS onboarding

Salesforce proficiency

Strong communication

Virtual training

Organizational skills

Proactive mindset

Tools

Google Sheets

Excel

Canva

Loom

Photoshop

Adobe Premiere

Job description

At Opencare, we are a fully remote organization and we are open to applicants across the globe for this opportunity.

Opencare's Mission

To reinvent how dentists run their practices, so they can focus on what matters most: providing exceptional patient care.

Running a dental practice is becoming more and more complicated every year. At Opencare, we believe that dentists shouldn't have to worry about managing their practice, which frees them up to prioritize world class patient care experiences. After all, we live our most important life moments, from laughing and smiling to eating and talking, through our mouths. Yet for such an important part of our body, the thought of visiting the dentist instills fear and confusion in most people. We want to change that.

Through the Opencare marketplace, we are enabling dentists to connect with new patients, streamline their day-to-day operations, and manage their billing seamlessly. All of this frees up time and energy that can be dedicated to helping patients understand and improve their oral wellness. We believe that people reach their full potential at work when they are happy and healthy outside of work.

Our Customer Enablement Team’s Vision

At Opencare, we believe that delivering exceptional care begins with a seamless, empowering experience for dental practices. Our Customer Enablement Team is on a mission to be more than a support function — we are strategic partners in practice success. We set our customers up for long-term growth by combining personalized onboarding, impactful training, and continuous enablement that drives adoption and patient satisfaction.

We’re looking for a Customer Enablement & Training Specialist who is empathetic, proactive, and passionate about customer education and experience. In this role, you’ll combine onboarding, product training, and strategic consultation to ensure that every new Opencare customer feels supported, enabled, and excited from Day 1.

How will you help to get us there?

As a Customer Enablement & Training Specialist, you will be at the front lines of helping dental practices across North America unlock value from Opencare. Your mission is to guide them through a smooth implementation process, provide effective and engaging training, and ensure early adoption and satisfaction with the platform.

You’ll act as a trusted advisor, advocate, and educator, enabling teams to become confident users of Opencare who are set up for long-term success.

Your Primary Role

• Onboarding new customers (dental practices), guiding them through our implementation journey and tailoring the experience to each office’s unique needs.
• Design and lead virtual training sessions (live and recorded) for dental teams, ensuring clarity, engagement, and knowledge retention to enhance the patient journey.
• Identify friction points in the onboarding or training process and propose solutions to improve customer experience.
• Contribute to internal enablement by mentoring peers, sharing successful tactics, and refining documentation and workflows.
• Monitor onboarding milestones and proactively communicate progress, risks, and successes to internal stakeholders.
• Collaborate with Product, Engineering, and Support to identify and resolve friction points in the onboarding experience.
• Ensure a seamless hand-off to our Support and Customer Success teams once onboarding is complete.
• Identify avenues for enhancing internal workflows and resources, contributing to the overall development of the team.
• Advocate for customers internally - bringing insights and feedback from the frontlines to help us continuously improve.
  
  

Skills of a successful candidate

• 3+ years Experience in a customer-facing role, ideally in SaaS onboarding, implementation, or customer success.
• Proficiency in CRM platforms - Salesforce preferred
• Strong communicator with a knack for making complex topics feel simple and accessible.
• Confident leading virtual trainings or presentations for small-to-medium-sized teams.
• Highly organized - you can juggle multiple onboarding projects and never let a customer slip through the cracks.
• A proactive, solutions-oriented mindset. You love identifying problems and finding better ways to do things
  
  

Bonus attributes that will make a candidate stand out

• You’re comfortable working in Google Sheets or Excel, and can use data to spot trends, or share insights with the team.
• Experience creating educational content/contributing to knowledge bases (Help Center articles, job-aids, explainer videos, FAQ docs) and using editing tools such as Canva, Loom, Photoshop or Adobe Premiere.