Customer Education Lead

Cohere; San Francisco (CA); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Customer Education Lead to craft and implement a dynamic education strategy that empowers customers and partners. In this senior role, you will design innovative training programs that blend live sessions and digital modules, ensuring users fully leverage the company's cutting-edge AI capabilities. Your expertise will drive customer success and foster growth, while collaborating with cross-functional teams to enhance learning experiences. Join a diverse team dedicated to scaling intelligence for humanity and enjoy a supportive work culture with generous benefits.

Benefits

Open and inclusive culture

Weekly lunch stipend

Full health and dental benefits

Parental Leave top-up

Personal enrichment benefits

Remote-flexible work

6 weeks of vacation

Qualifications

• 10+ years in customer education or training roles in high-tech.
• Strong technical acumen with familiarity in LLMs and AI platforms.

Responsibilities

• Develop and execute a comprehensive customer education strategy.
• Oversee the creation of educational content and ensure its relevance.

Skills

Customer Education

Training Development

Technical Acumen

Communication Skills

Cross-Functional Collaboration

Agile Methodologies

Education

Bachelor's Degree

Advanced Degree

Tools

Digital Learning Management Systems (LMS)

Webinar Platforms

AI-Enabled Learning Tools

Job description

Who are we?

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

In this senior level individual contributor role, the Customer Education Lead at Cohere will be responsible for developing and executing a comprehensive, scalable enablement strategy that supports both customers and partners. In this individual contributor role you will lead the design, development, and delivery of a blended education program combining live sessions, interactive digital modules, and self-service tools. Your efforts will be critical in ensuring that our users fully understand and leverage Cohere’s enterprise platform and LLM-powered capabilities, ultimately driving long-term customer success and partner growth.

As our Customer Education Lead, you will:

Strategic Leadership:

• Define and implement the overall customer education and enablement strategy aligned with Cohere’s enterprise vision.

• Serve as the primary advocate for customer and partner learning across internal product, sales, and technical teams.

Program Design & Delivery:

• Develop a scalable education roadmap that incorporates both live and digital programs, including webinars, interactive workshops, video tutorials, and self-paced learning modules.

• Oversee the creation and continuous improvement of educational content—from in-depth technical guides to quick-reference tooltips—ensuring content is up-to-date with product enhancements and industry best practices.

Cross‑Functional Collaboration:

• Partner with product management, engineering, and customer success teams to identify training needs, gather feedback, and iterate on content for maximum impact.

• Work closely with partners to tailor enablement initiatives that drive successful implementation and adoption of Cohere’s platform.

Technology & Scalability:

• Leverage digital tools and AI-driven analytics (e.g., in‑app guides, chatbots) to automate and scale customer learning experiences while maintaining a personalized touch.

• Ensure robust systems are in place for tracking training outcomes, KPIs, and customer engagement to inform continuous improvements.

The Customer Education Lead career opportunity is a good match for you if you have:

• Bachelor's degree in a related field (or equivalent experience); advanced degree preferred.

• 10+ years of experience in customer education, training, or customer success roles within high‑tech or enterprise software companies.

• Proven track record of designing and scaling education or enablement programs in a digital-first environment.

• Strong technical acumen with familiarity in LLMs and AI platforms, ideally with experience supporting complex, enterprise end-to‑end solutions.

• Excellent communication, presentation, and storytelling skills with the ability to translate technical concepts into clear, engaging educational content. Strong work experiences partnering with engineering teams directly is required.

• Demonstrated ability to lead cross-functional initiatives and manage diverse teams while working in a fast-paced, agile environment.

• Ability to travel to customer locations regionally and globally, when necessary.

• Preferred: Experience with enterprise platforms and LLM-based solutions.

• Preferred: Prior exposure to developing training programs for both technical and non-technical audiences.

• Preferred: Knowledge of digital learning management systems (LMS), webinar platforms, and AI-enabled learning tools.

• Preferred: Proven experience working with strategic partners and enterprise customers in a global context.

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you want to work really hard on a glorious mission with teammates that want the same thing, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

Full-Time Employees at Cohere enjoy these Perks:

• An open and inclusive culture and work environment
• Work closely with a team on the cutting edge of AI research
• Weekly lunch stipend, in-office lunches & snacks
• Full health and dental benefits, including a separate budget to take care of your mental health
• 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK
• Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
• Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend
• ️6 weeks of vacation

Note: This post is co-authored by both Cohere humans and Cohere technology.