Customer Enablement Specialist

Bobyard; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Bobyard is seeking a Customer Enablement Specialist in San Francisco to enhance user experiences. This role involves being the front line for users, responding to inquiries, creating helpful content, and automating support processes.

If you have a passion for construction tech and 2+ years in a customer-facing role, join us to contribute to innovative AI solutions. The compensation ranges from $80k to $100k annually, with equity, in a full-time position.

Qualifications

• 2+ years in a customer-facing role, preferably in Customer Support or Enablement.
• Excellent written and verbal communicator, able to explain technical topics clearly.
• Proficient with Intercom or similar chat tools, plus documentation or LMS tools.

Responsibilities

• Respond to customer questions and troubleshoot efficiently.
• Create guides and articles to assist users.
• Automate repetitive customer support tasks.
• Log bugs and document feedback to improve the platform.
• Support Sales and Customer Success teams with product demonstrations.
• Inform customers about new releases and updates.

Skills

Customer Support

Communication

Automation

Technical Writing

Intercom

Tools

Intercom

Loom

Documentation tools

Job description

About Bobyard

Construction is a $13T industry that builds the world. It's also decades behind on software.

The worst bottleneck? Cost estimates. Takeoffs are still done by hand. Estimators spend days measuring and counting materials from drawings. It's tedious, slow, and one error can cost millions.

Bobyard automates construction takeoff with AI.

We use CV + NLP to read drawings like an expert estimator, but 10x faster with fewer mistakes. We're turning the most painful part of pre-construction into software.

We're a lean, elite team backed by 8VC, Primary, and Pear. Most of the work and upside is still ahead. We're building next-gen software for the built world.

About the Role

We're looking for a Customer Enablement Specialist who turns complex workflows into simple, clear experiences.

You’ll be the front line for our users. Part support, part teacher, part systems builder.

If you’re energized by construction tech, love creating content, and enjoy making technical tools feel obvious, you’ll thrive here.

What you’ll do

• Own Intercom. Respond to customer questions, troubleshoot fast, and close the loop with empathy.
• Build our Knowledge Center and LMS. Create short Looms, guides, and articles that answer questions before they’re asked.
• Scale support with systems. Find repetitive work and kill it with automations, templates, and AI.
• Close the feedback loop. Partner with Product and Engineering to log bugs, document feedback, and track fixes.
• Enable GTM. Support Sales and CS with product demos, feature deep dives, and competitive insights.
• Ship releases. Write changelogs, publish feature announcements, and make sure customers know what’s new.
• Know our users cold. Build deep expertise in our platform and how estimators and landscape professionals get value.

What we’re looking for

• 2+ years in a customer-facing role. Customer Support, Enablement, or Success preferred.
• Excellent written and verbal communicator. You can explain technical topics clearly without jargon.
• Proficient with Intercom or similar chat tools, plus documentation or LMS tools, and Loom or screen recording.
• Excited to work in a fast-paced startup where processes are still being built.

Why Bobyard

• Join a fast-growing AI startup transforming how construction estimating gets done.
• Report to Head of Post-Sales and work side by side with Engineering and Product to shape customer experience from the ground up.
• Clear path to grow into CSM or CS Operations as we scale.
• We build together, in person in San Francisco.

Compensation

• Base $80k - $100k + equity. Full-time.