Customer Education Manager

your Jared; Dallas, Northern (TX, KY); Hybrid; USD 91,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Bonus eligibility

Medical coverage

Unlimited PTO

Wellness reimbursement

Professional development funds

Job summary

Pluralsight is seeking a Customer Education Manager to design engaging, self-serve learning experiences that drive customer success and business outcomes. You will work with Customer Success, Marketing, and Product teams to plan, execute, and evaluate content that helps customers maximize their Pluralsight subscriptions.

You’ll lead webinars, analyze data to identify gaps, and deliver just-in-time resources.

Qualifications

• Bachelor's degree required.
• 5+ years of experience in self-serve customer education strategies.
• Experience running large, cross-functional projects.
• SaaS and recurring revenue business knowledge.

Responsibilities

• Identify educational needs and develop solutions that drive customer success and business outcomes.
• Lead and execute projects end-to-end with timelines and deliverables.
• Build, operate, and lead a webinar series with evergreen and trend-driven content.
• Apply qualitative and quantitative data to identify learning gaps and measure content performance.
• Create engaging, just-in-time learning resources to maximize subscription value.
• Own customer playbooks and provide training for customer teams.

Skills

CRM & CS platforms

Project management

Customer strategy

Storytelling & communication

Cross-functional collaboration

Customer success experience

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Pendo

Zendesk

Tableau

Job description

Job Description:

Join Pluralsight as a Customer Education Manager and play a critical role in helping our customers succeed through engaging, self-serve learning experiences. At Pluralsight, we're dedicated to accelerating the technology skills of today's workforce, and you'll be at the heart of that mission. You'll plan, execute, and evaluate educational content that's relevant, engaging, and drives real business outcomes for our customers. Reporting to the Sr. Director of Digital Success, you'll collaborate across Customer Success, Marketing, and Product teams to create strategic content that helps customers get the most out of their Pluralsight subscriptions. We're looking for someone who loves learning, has exceptional storytelling abilities, and thrives in a role where continuous improvement drives everything you do.

What you'll do

• Work closely with key stakeholders to identify educational needs and develop solutions that drive customer success and business outcomes
• Lead and execute projects end-to-end, overseeing timelines and deliverables while collaborating with subject matter experts to evaluate success
• Build, operate, and lead a cohesive webinar series with both evergreen content and unique content based on new trends and customer needs
• Apply qualitative and quantitative data to identify learning gaps, measure content performance (tracking what's resonating, what's driving traffic, what's reducing support tickets, and CSAT ratings), and iterate based on those insights
• Create engaging content aimed at just-in-time resources that help customers get the most out of their Pluralsight subscriptions and use data to determine engagement, success metrics, and opportunities for improvement
• Own customer playbooks and content creation, training with the customer teams, and ongoing operational preparedness as new features or products are released

What you'll bring

• Proven expertise working with CRM and customer success platforms such as Salesforce, Gainsight, Pendo, Zendesk, or Tableau
• Exposure to multiple project management methodologies
• Strong background in customer strategy with a thorough understanding of the B2B SaaS landscape
• Exceptional communication and storytelling skills with the ability to translate complex concepts for diverse audiences
• Experience in customer success, customer education, marketing, product, or other customer-facing roles
• Self-awareness, a commitment to continuous improvement, and a genuine curiosity about learning

Requirements

• Bachelor's degree
• 5+ years of experience with self-serve customer education strategies
• 5+ years of experience running large, cross-functional projects
• Experience in SaaS and recurring revenue businesses
• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Why you'll love working here

• We work in a blended environment that supports collaboration, flexibility, and connection across teams.
• We are mission-driven, shaping the future of tech upskilling and delivering impact that matters.
• We foster a culture of inclusion and belonging, where everyone can contribute and thrive.
• We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.
• Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

About us

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical Requirements

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards.

EEOC & Accommodations Statement

Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please email [e-mail]. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

Pay Transparency

The annual US base salary range for this role is $91,200 - $120,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered.