Customer Education & Engagement Manager — Breast Imaging

Lunit International; Lynnwood (WA); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Medical insurance

401K

Paid time off

Hybrid work schedule

Job summary

Lunit International is seeking a Customer Education & Engagement Team Manager to develop scalable education programs for its breast software across USCAN, LATAM, and EU. You will translate clinical workflows into engaging learning experiences for radiologists and staff, coordinating with Success, Sales, Marketing, Product and Implementation teams.

You will lead training content, events, and LMS management while aligning with product updates and regulatory guidelines to maximize adoption and

Qualifications

• Bachelor’s degree in Clinical/Healthcare Sciences, Healthcare Administration, Instructional Design, Education, Business, or related field.
• 5+ years in customer education, clinical training, or related roles in MedTech, Healthcare IT, or SaaS.
• Experience with enterprise healthcare customers and imaging workflows is preferred.
• Ability to build scalable training programs and assets from concept through execution.

Responsibilities

• Lead regional execution of customer education and engagement programs to drive adoption and long-term utilization.
• Design scalable learning pathways for onboarding, go-live readiness, and ongoing enablement.
• Embed training milestones and readiness criteria into customer project plans.
• Develop education calendar with live, virtual, on-demand sessions and events.
• Create training materials including e-learning modules, videos, guides, and facilitator resources.
• Monitor KPIs like completion, satisfaction, time-to-value, and training impact.
• Collaborate with Marketing to launch CME/CE opportunities as appropriate.
• Manage Absorb LMS features: enrollment, reporting, certification, analytics.

Skills

Education program design

LMS administration

Articulate Storyline

Salesforce CRM

Project management

Radiology workflow

Stakeholder management

English/Spanish

Education

Bachelor’s degree

Master’s degree preferred

Tools

Absorb LMS

Higher Logic Vanilla

Articulate Storyline

Salesforce

Job description

Lunit International is seeking a Customer Education & Engagement Team Manager to develop scalable education programs for its breast software across USCAN, LATAM, and EU. You will translate clinical workflows into engaging learning experiences for radiologists and staff, coordinating with Success, Sales, Marketing, Product and Implementation teams.

You will lead training content, events, and LMS management while aligning with product updates and regulatory guidelines to maximize adoption and