Customer Development Manager

The Marzetti Company; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

The Marzetti Company is seeking a Customer Development Manager to drive profitable growth with Kroger, leveraging broker partnerships and cross-functional collaboration. The role focuses on turning business insights into action through analytics and digital execution.

You will partner with the Kroger team, manage trade spend, and align initiatives across Sales, Marketing, Finance, and Supply Chain to deliver measurable results in a fast-paced environment.

Qualifications

• Bachelor's degree preferred in Business, Marketing, Sales or related field.
• 3+ years in CPG, sales, customer development, category management, retail or related area.
• Strong analytical ability to turn data into actionable recommendations.
• Strong communication, presentation, relationship-building and influencing skills.

Responsibilities

• Identify sales and distribution opportunities across Kroger divisions and develop supporting materials.
• Set priorities and direct broker partners, monitor performance and improve accountability with scorecards.

Skills

Analytical skills

Communication

Relationship-building

Influencing skills

Multi-tasking

Education

Bachelor's degree in Business/Marketing/Sales

Tools

TPM systems

KPI reporting

Job description

Overview

TheCustomer Development Manager – Krogeris responsible forsupporting profitable growth across the Kroger business through divisional sales, broker management, business analytics, and digital execution. This role partners closely with the Kroger customer team, broker partners, and cross-functional teams toidentifygrowth opportunities, strengthen customer relationships, and turn business insights into action.

Responsibilities

• Identifysales and distribution opportunities across Kroger divisions using customer, category, and market insights. Develop recommendations and selling materials to support customer conversations and business growth.
• Set priorities and provide direction to broker partners supportingKrogerretail and divisional teams. Monitor performance,identifyexecution gaps, and improve accountability through scorecards and reporting.
• Analyze sales and customer performance, develop KPI reporting,identifytrends and opportunities, and translate data into clear recommendations for the business.
• Build relationships with Kroger divisional stakeholders and work alongside Customer Account Managers to advance key initiatives and support customer needs.
• MonitorKrogerdigital assortment, product content, availability, and competitive activity toidentifyopportunities to improve online performance.
• Partner with the Kroger team on annual planning, promotions, forecasting, trade investment, and other initiatives that support profitable growth.
• Manage TPM (Trade Promotion Management) systems and processes for the Kroger business, including tracking and analyzing monthly trade spend against budget, ensuring accurate reporting and budget alignment.
• Collaborate with Sales, Category Management, eCommerce, Marketing, Finance, Supply Chain, and other teams to align priorities and execute customer initiatives.

Qualifications

• Bachelor’s degree in Business, Marketing, Sales, or related field preferred.
• 3+years experiencein CPG, sales, customer development, category management, retail, ora related area.
• Strong analytical skills with the ability to turn data into actionable business recommendations.
• Strong communication, presentation, relationship-building, and influencing skills.
• Ability to manage multiple priorities and work effectively across teams.
• Kroger, grocery, customer data, eCommerce, or broker management experience is a plus.
• Ability to travel as needed.

Competencies

• Customer Focus

• Communicates Effectively

• Plans & Aligns

• Decision Quality

• Ensures Accountability

Working Conditions/Environment

Works in a normal office environment where the employeeis regularly required tospeak, see, hear, sit, stand, talk, type,walkand bend while moving about the facility.The noise level in the office is quiet. Occasional travel to plants or meetings isrequired.