Customer Design Technician

Jobtailor; South Bend (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Jobtailor is seeking an entry-level engineering technician to perform technical tasks and prepare system-improvement orders while engaging with residential, commercial, and industrial customers. You will help design facilities to meet client needs and assess associated costs.

As you learn AEP Distribution Standards, NESC Codes, and OSHA rules, you will participate in storm restoration assessments when needed, building broad knowledge of equipment, materials, and business processes through

Qualifications

• High school diploma or Associate degree plus 2 years related utility industry experience
• Valid Driver's License
• Gains knowledge of applicable standards, codes, and regulations related to assigned work
• Develops understanding of equipment, materials, systems, and business processes
• Assists employees with defined portions of routine technical problems when beneficial to AEP
• Demonstrates basic computer literacy, including foundational knowledge and technical skills

Responsibilities

• Perform entry-level technical work and related activities
• Prepare required orders to implement system improvements such as capacity upgrades and pole replacements
• Establish service for and interact with residential/commercial/industrial customers
• Design facilities required to meet customer needs while determining costs
• Learn and understand AEP Distribution Standards, NESC Codes, OSHA Rules, and other practices
• Participate in storm restoration work, specifically assessment of storm damage when applicable

Skills

Electrical Engineering Technology

NESC Codes

OSHA Rules

Customer Interaction

Technical Problem Solving

Education

Associate Degree in Electrical Comp/Electronic/Civil/Mechanical Engineering Technology

High School Diploma or equivalent

Job description

• Responsible for performing entry level technical work and related activities
• Preparing required orders to implement recommended system improvements such as capacity improvements and pole replacements
• Establishing service for and interacting with residential/commercial/industrial customers
• Designing facilities required to meet the customer's needs while determining costs to be passed onto the customer
• Learning and understanding AEP Distribution Standards, NESC Codes, OSHA Rules, and other practices
• Participating in storm restoration work, specifically assessment of storm damage when applicable

Requirements

• High school diploma or equivalent plus 2 years of related utility industry work experience; or Associate’s degree in electrical/Electronic/Civil/Mechanical Engineering Technology or related fields
• Valid Driver's License
• Possesses technical knowledge gained through an Associate Degree in Electrical, Electronic, Civil, or Mechanical Engineering Technology
• Develops an understanding of applicable standards, codes, and regulations related to assigned work
• Gains knowledge of relevant equipment, materials, systems, and business processes
• Assists employees with defined portions of routine technical problems when beneficial to AEP
• Demonstrates basic computer literacy, including foundational knowledge and technical skills

Core Competencies

Demonstrates technical knowledge in Electrical, Electronic, Civil, or Mechanical Engineering Technology, with a focus on understanding AEP Distribution Standards, NESC Codes, and OSHA Rules. Capable of preparing system improvement orders and interacting with diverse customer bases while participating in storm restoration efforts.

Highest-signal resume keywords

• Electrical Engineering Technology
• NESC Codes
• OSHA Rules
• Customer Interaction
• Technical Problem Solving

ATS Optimization Keywords

Hard Skills

• Technical Knowledge
• System Improvement Preparation
• Cost Estimation
• Storm Damage Assessment
• Computer Literacy

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Utility Industry
• AEP Distribution Standards
• Engineering Technology
• Residential Customers
• Commercial Customers
• Industrial Customers