Customer Demand Specialist

TE Connectivity Ltd.; Mansfield (OH); On-site; USD 73,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k)

Job summary

TE Connectivity Ltd. seeks a Demand Specialist to align customer demand with operations onsite in Mansfield, OH. The role acts as a liaison between customers, Supply Chain, and Customer Success to enhance satisfaction and delivery performance.

The incumbent will manage demand, expedite requests, and collaborate with Planning, Procurement, Manufacturing, Logistics, and Customer Service to balance requirements with capabilities and drive delivery performance.

Qualifications

• Demonstrated ability to analyze demand patterns, delivery performance, and operational data to support informed business decisions.
• Ability to effectively influence and collaborate with stakeholders across multiple levels and functions.
• Advanced proficiency in Microsoft 365 applications, particularly Excel, Teams, PowerPoint.

Responsibilities

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Coordinate and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

Skills

Demand analysis

Stakeholder collaboration

Excel

PowerPoint

Education

Bachelor’s degree strongly preferred

Tools

Microsoft 365

Microsoft Excel

Microsoft Teams

PowerPoint

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

This role is 100% onsite in Mansfield, OH. This role will not offer relocation or sponsorship now or in the future

The Demand Specialist plays a critical role in aligning customer demand with operational execution by serving as a strategic liaison between customers, Supply Chain, and Customer Success organization. This position is responsible for driving customer satisfaction, improving delivery performance, managing order fulfillment priorities, and ensuring customer requirements are effectively translated into actionable supply chain plans.

This role drives an exceptional customer experience through proactive demand management, order prioritization, and cross-functional collaboration to improve on-time delivery performance and supply chain responsiveness.

Key Responsibilities

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Coordinate and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

What should your background look like

• Demonstrated ability to analyze demand patterns, delivery performance, and operational data to support informed business decisions.
• Ability to effectively influence and collaborate with stakeholders across multiple levels and functions.
• Advanced proficiency in Microsoft 365 applications, particularly Excel, Teams, PowerPoint.
• Able to work with all levels within the Supply Chain.
• Experience managing schedule agreements and customer forecasts.
• Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in an account management or production planning role.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

COMPENSATION

• Competitive base salary commensurate with experience: $73.2k - 109.8k annually(subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets