Customer Delivery Lead — SLA & Execution

Applied Digital; Ellendale (ND); On-site; USD 85,000 - 120,000; Full time

Job summary

Applied Digital in North Dakota seeks a Customer Delivery Manager to ensure that internal teams fulfill all contractual obligations to our customers. You will interpret complex contracts, monitor compliance, and drive accountability across operations, legal, and customer success teams.

The role requires meticulous attention to detail, strong stakeholder management, and the ability to keep delivery on schedule while maintaining excellent customer satisfaction in a fast-paced data center

Qualifications

• Bachelor’s degree in business administration, operations management, or related field or equivalent experience.
• 5+ years of experience with service-level agreements (SLAs) and compliance frameworks.
• 5+ years of experience in customer operations, contract management, and project delivery.
• Strong ability to read and interpret complex contracts.
• Excellent organizational skills and attention to detail.
• Proven ability to challenge teams constructively and drive accountability.
• Strong problem-solving, communication, and stakeholder management skills.

Responsibilities

• Review and interpret customer contracts, SLAs, and obligations.
• Monitor adherence to contractual terms and escalate non-compliance issues.
• Track deliverables and milestones to ensure timely and accurate execution.
• Hold internal teams accountable for meeting commitments.
• Identify gaps or risks in meeting obligations and implement corrective actions.
• Partner with operations, legal, and customer success teams to resolve challenges.
• Provide regular updates on compliance status and delivery performance to leadership.

Skills

Contract interpretation

Organizational skills

Stakeholder management

Problem solving

Communication

Education

Bachelor’s degree in Business Administration or related field

Job description

Applied Digital in North Dakota seeks a Customer Delivery Manager to ensure that internal teams fulfill all contractual obligations to our customers. You will interpret complex contracts, monitor compliance, and drive accountability across operations, legal, and customer success teams.

The role requires meticulous attention to detail, strong stakeholder management, and the ability to keep delivery on schedule while maintaining excellent customer satisfaction in a fast-paced data center