Customer Delivery Director

Signant Health; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

A leading health technology firm is seeking a Customer Delivery Director to ensure exceptional outcomes and satisfaction for their strategic customers. This full-time role involves extensive delivery leadership within operations, requiring a Bachelor's degree in a relevant area and significant experience in customer-facing roles. The ideal candidate will manage complex portfolios and lead distributed teams while promoting continuous improvement across the organization.

Qualifications

• Extensive experience in delivery leadership and customer-facing roles.
• Strong understanding of operational delivery models and resource optimization.
• Proven ability to manage complex customer portfolios.

Responsibilities

• Ensure exceptional delivery outcomes and customer satisfaction.
• Drive consistency, efficiency, and continuous improvement in operations.
• Influence decisions and collaborate effectively across teams.

Skills

Delivery leadership

Customer relationship management

Operational execution

Communication skills

Stakeholder management

Presentation skills

Education

Bachelor's degree in Life Sciences, Business, IT

Job description

LOCATION: USA – West Coast (Pacific Time)

ABOUT THE ROLE

The Customer Delivery Director (CDD) is a senior delivery leadership role within Customer Delivery Operations, responsible for ensuring exceptional delivery outcomes and customer satisfaction across a defined portfolio of Signant Health’s strategic customers and studies.

This role partners closely with customers, project teams, and internal stakeholders to ensure contracted services are delivered on time, within scope and budget, and aligned with Signant Health’s quality standards. The CDD brings deep expertise in delivery leadership and operational execution, enabling them to operate autonomously in a fast-paced, matrixed, and evolving environment.

As a people leader, the CDD plays a key role in shaping and strengthening Customer Delivery Operations—driving consistency, scalability, efficiency, and continuous improvement while fostering a high-performance, values-driven culture across geographically dispersed teams.

DECISION MAKING & INFLUENCE

• Influence decisions and outcomes through expertise, collaboration, and credibility
• Make courageous, well-informed decisions that drive results
• Collaborate effectively across diverse cultural and technical backgrounds
• Promote agility, accountability, and growth through transparent, authentic leadership

QUALIFICATIONS & EXPERIENCE

Required

• Bachelor’s degree in Life Sciences, Business, IT, or equivalent relevant experience
• Extensive experience in delivery leadership and customer‑facing operational roles, ideally within life sciences, biotech, CRO, or clinical technology environments
• Proven ability to manage complex customer portfolios and lead large, distributed teams
• Strong understanding of operational delivery models, financial performance, and resource optimization
• Demonstrated success building trusted, long‑term customer relationships
• Exceptional leadership, communication, and stakeholder management skills

Preferred

• Experience operating in a global, matrixed organization
• Strong change leadership capabilities with a track record of driving continuous improvement
• Ability to work flexibly across time zones, with primary coverage for U.S. Pacific Time
• Strong presentation, negotiation, and executive communication skills

Does this sound like you? Then we’d love to hear from you!

Seniority level

• Director

Employment type

• Full‑time

Job function

• Customer Service and Project Management

Industries

• Pharmaceutical Manufacturing
• Medical Equipment Manufacturing
• Software Development