Customer Data Steward

Dematic; Grand Rapids (MI); On-site; USD 84,750 - 124,300; Full time

Benefits offered by this job

Career Development

Compensation & Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic seeks a Customer Data Steward to manage customer master data integrity across regions. You will implement governance rules, harmonize data, support Data Quality initiatives, and ensure accurate reporting and process efficiency across the enterprise.

You will collaborate with the Data Object Owner and regional teams to define quality standards, monitor rules, perform audits and cleansing, classify records, and provide access and training for data tools, with travel up to 10%.

Qualifications

• Bachelor's degree in Business, Information Systems, or related field.
• Experience managing customer data within ERP (preferably SAP) and MDG environments.
• Strong data quality and governance knowledge.
• Ability to prioritize and manage deliverables in a matrix environment.
• Excellent communication and analytical skills in cross-functional settings.
• Ability to work across time zones with international teams.
• Willingness to travel up to 10%.

Responsibilities

• Implement and enforce customer data governance policies and standards across regional/local entities.
• Support the Data Object Owner in defining governance rules and harmonization initiatives.
• Define and monitor customer data quality rules; conduct regular audits and cleansing.
• Support the Data Quality Manager in analyzing issues and driving improvements.
• Support creation, updates, and corrections of customer master data.
• Ensure proper classification, hierarchy, and consistency in customer records.
• Manage MDG-related support requests, align with application engineers, and support business-side resolution.
• Provide access support and onboarding for customer data tools.
• Coordinate with Key Users to deliver training and support for local teams.
• Represent regional/local business requirements in global data initiatives.

Skills

Communication

Analytical skills

ERP data management

MDG experience

Data governance

Data quality

Prioritization

Cross-time zone collaboration

Travel readiness

Education

Bachelor's degree in Business/IS

Job description

The Customer Data Steward plays a critical role in managing customer master data integrity across regions. This position ensures customer data aligns with business rules, supports governance initiatives, and contributes to accurate reporting and process efficiency.

The role acts as a liaison between the Customer Data Object Owner and local users and provides support with customer data standards, quality initiatives, and MDG-related activities.

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $84,750 - $124,300 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

What you will do in this role:

• Implement and enforce customer data governance policies and standards across regional/local entities.
• Support the Data Object Owner in defining governance rules and harmonization initiatives.
• Define and monitor customer data quality rules; conduct regular audits and cleansing.
• Support the Data Quality Manager in analyzing issues and driving improvements.
• Support creation, updates, and corrections of customer master data.
• Ensure proper classification, hierarchy, and consistency in customer records.
• Manage MDG-related support requests, align with application engineers, and support business-side resolution.
• Provide access support and onboarding for customer data tools.
• Coordinate with Key Users to deliver training and support for local teams.
• Represent regional/local business requirements in global data initiatives.

What we are looking for:

• Bachelor's degree in Business, Information Systems, or related field.
• Experience managing customer data within ERP (preferably SAP) and MDG environments.
• Strong data quality and governance knowledge.
• Ability to prioritize and project manage important deliverables for the role in a matrix environment.
• Excellent communication and analytical skills in cross-functional settings.
• Ability to work across time zones with international teams.
• Willingness to travel up to 10%.