Customer Data Steward

Baxter International; Chicago (IL); Hybrid; USD 56,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan (ESPP)

Paid holidays and paid time off (20–35

Flexible Spending Accounts

Educational assistance programs

Parental leave

Employee Discount Program

Employee Assistance Program (EAP)

Childcare benefits

Job summary

Baxter International is seeking a Customer Data Steward in Chicago to maintain accuracy and quality of customer data across systems. You will lead data governance efforts, partner with stakeholders, and drive initiatives to improve processes and data integrity.

Qualifications include 3–5 years in data management or customer master data, experience with data concepts, and strong communication skills. Some evenings/weekends may be required; hybrid onsite policy applies.

Qualifications

• Minimum 3–5 years in data management or customer master data.
• Knowledge of data governance principles and data quality practices.
• Ability to define data definitions and data flow processes.
• Strong attention to detail and accuracy in data handling.
• Excellent communication and problem-solving skills.

Responsibilities

• Steward customer data across the organization, ensuring accuracy and compliance.
• Maintain data governance policies and standards for customer data.
• Review and update customer records to ensure integrity.
• Manage customer data hierarchies across systems and apps.
• Establish data standards to drive consistency and quality.
• Collaborate with stakeholders to resolve data issues.
• Monitor data quality and take corrective action.
• Support adoption of new data-management systems and tools.

Skills

Data governance

Data quality

Customer master data

Data definitions

Data flow processes

Attention to detail

Communication skills

Problem-solving

Multitasking / prioritization

MS Office (Excel, Word, Outlook)

Bilingual/multilingual

Education

Associate's or Bachelor's degree

High school diploma or equivalent

Tools

CRM platforms

MDM tools (Reltio/Syndigo/Informatica)

ERP systems (SAP/JD Edwards)

Data management tools

Third-party data providers (IQVIA/D&B)

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

As a Customer Data Steward, you will play a critical role in maintaining the accuracy, integrity, and quality of customer data across Baxter's business systems. You will serve as a trusted resource for customer master data, ensuring records are accurate, compliant, and properly integrated to support operational excellence and customer success. By partnering with stakeholders across the organization, you'll help drive data governance initiatives, improve processes, and ensure reliable data is available for informed business decisions.

What you'll be doing

• Steward customer data across the organization, ensuring accuracy, completeness, integrity, and compliance with regulatory and governmental requirements.
• Maintain and support data governance policies, procedures, and standards for customer master data.
• Review, validate, and update customer records to ensure data is accurate, complete, and properly maintained.
• Manage customer data hierarchies to ensure records are linked and integrated across systems and applications.
• Establish and maintain data standards and best practices to drive consistency and quality across the organization.
• Partner with internal stakeholders to resolve data issues and support ongoing data management needs.
• Monitor data quality, identify discrepancies, and take corrective action to improve data accuracy.
• Identify opportunities for process improvement and implement solutions that enhance efficiency and data integrity.
• Support the adoption of new systems, processes, and tools related to customer data management.

What you'll bring

Minimum Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred. 3-5 years of experience in data management, customer master data, data governance, or a related field. Functional knowledge of data concepts, data governance principles, and data quality practices. Ability to create and maintain data definitions and understand data flow processes. Strong attention to detail with a commitment to accuracy and data integrity. Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office applications, including Excel, Word, and Outlook. Ability to learn and adapt to new systems, processes, and products. Flexibility to work occasional evenings or weekends as business needs require.

Preferred Qualifications

• Experience in a customer-facing role.
• Knowledge of the healthcare industry.
• Bilingual or multilingual language skills.
• Experience with CRM platforms and customer data management tools.
• Experience with Master Data Management (MDM) solutions such as Reltio, Syndigo, or Informatica.
• Experience working with third-party data providers such as IQVIA or Dun & Bradstreet.
• Experience with ERP systems such as SAP or JD Edwards (JDE).
• Experience maintaining customer master data in a large, complex organization.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
The estimated base salary for this position is $56,000 - $77,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits

• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Know Your Rights: Workplace Discrimination is Illegal. Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.

Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.