Customer Data Portfolio Project Mgr

Taco Bell; Irvine (CA); Hybrid; USD 98,000 - 116,000; Full time

Benefits offered by this job

Hybrid work schedule

Onsite childcare

Onsite dining center

Onsite gym with classes

Vacation time & holidays

Tuition reimbursement

Job summary

Taco Bell in Irvine seeks a Customer Data Portfolio Project Manager to coordinate CRM, analytics, and digital workstreams. You will manage intake, roadmap visibility, dependencies, and delivery coordination in a fast-moving portfolio.

Reporting to the CDI&S Lead, you will help maintain structure, track risks, and enable cross-functional delivery across lifecycle, loyalty, digital product, and external partners. Hybrid work model offered.

Qualifications

• 4+ years of experience in project or program management within CRM, marketing tech, or digital/MarTech.
• Proficiency with JIRA and Confluence; strong understanding of agile methodologies; PMP is preferred.
• Ability to develop processes/tools that improve team efficiency and prioritization.
• Experience leading direct and virtual teams; vendor management is a plus.
• Excellent written and verbal communication; able to craft clear reports and presentations.

Responsibilities

• Facilitate the Customer Data Intelligence & Solutions Portfolio operating rhythm across multiple workstreams.
• Coordinate intake, roadmap visibility, prioritization readiness, and capacity discussions.
• Represent CDI&S in D&T intake processes and track dependencies & risks.
• Coordinate planning and delivery across identity, profiles, signals, and activation needs.
• Maintain CRM, MarTech & Analytics roadmap visibility and portfolio structure in Jira/Confluence.
• Prepare leadership updates, dashboards, risk logs and executive-ready materials.

Skills

Project management

Agile methodologies

Leadership & collaboration

Communication & presentation

Strategic focus & execution

Education

Bachelor’s degree in Business, Information Systems, or related field

Tools

JIRA

Confluence

Job description

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 7,500+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industryboundaries.

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

About the Job:

The Customer Data Portfolio Project Manager supports the portfolio operating rhythm, intake coordination, roadmap visibility, dependency tracking, and delivery coordination across Taco Bell’s Customer Data, CRM, Analytics, and related Digital workstreams. This role helps ensure work is clearly documented, organized, sequenced, and communicated so priorities, blockers, decisions, and leadership needs are visible across the portfolio.

Reporting to the Customer Data Strategy & Journey Lead, this role will help bring structure, consistency, and transparency to a fast-moving portfolio of initiatives spanning customer data foundations, CRM activation, customer lifecycle capabilities, analytics enablement, and broader Digital priorities. The role will support CDI&S representation within D&T intake processes, track follow-through on DCT and senior leadership escalations, maintain CRM and MarTech roadmap visibility, and coordinate cross-functional work tied to Lifecycle, Loyalty, Digital Product, Data, Technology, and external partners.

The primary focus of this role is portfolio operations and delivery coordination rather than hands-on technical implementation, platform ownership, or portfolio strategy ownership. This individual will serve as a key operational point of contact for CDI&S, helping prepare status updates, highlight risks and blockers, track dependencies, and ensure leadership has the visibility needed to guide decisions and remove obstacles.

The Day-to-Day:

Facilitate the Customer Data Intelligence & Solutions Portfolio Operating Rhythm: Help run recurring portfolio cadences across Customer Data, CRM, Analytics, and related Digital workstreams, including status updates, roadmap reviews, intake discussions, dependency tracking, leadership visibility, and follow-up on key decisions.

Coordinate Portfolio Intake, Roadmap Visibility & Prioritization Readiness: Organize the flow of new requests across the portfolio, ensuring work is clearly documented, tied to business objectives, assessed for impact and effort, and prepared for prioritization, sequencing, and capacity discussions.

Represent CDI&S in D&T Intake Processes: Help ensure Customer Data Intelligence & Solutions priorities, dependencies, risks, and business context are clearly captured and represented within D&T intake forums and related planning processes.

Enable Customer Data Portfolio Execution: Partner with the Customer Data Strategy & Journey Lead and cross-functional teams to coordinate planning and delivery across customer identity, customer profiles, attributes and signals, audience readiness, segmentation, data quality, data latency, personalization enablement, and downstream activation need.

Maintain CRM, MarTech & Analytics Roadmap Visibility: Keep CRM, MarTech, and Analytics-related priorities visible within the broader CDI&S roadmap, ensuring dependencies, timelines, readiness needs, and impacted teams are clearly tracked and communicated.

Maintain Jira & Confluence Portfolio Structure: Keep portfolio documentation, intake workflows, backlog views, project pages, roadmap tracking, status reporting, decision logs, dependency tracking, and leadership-facing materials organized and current.

Track Capacity, Dependencies & Delivery Commitments: Monitor portfolio demand, team capacity, workload, velocity, delivery commitments, and cross-functional dependencies. Surface constraints early to help leadership evaluate tradeoffs, sequencing, and escalation needs.

Coordinate Cross-Functional Delivery & Escalation Follow-Through: Work across Lifecycle, Loyalty, Digital Product, Data, Analytics, Data Science, Data Engineering, CRM, MarTech, Technology, and external partners to align on scope, milestones, owners, risks, dependencies, decisions, and next steps. Track blockers, risks, and open decisions requiring DCT or senior leadership visibility through resolution.

Prepare Clear Portfolio Communications: Develop concise, actionable updates for leadership and stakeholders, including weekly status reports, roadmap summaries, intake dashboards, capacity views, risk logs, decision trackers, escalation summaries, and executive-ready presentations.

Is This You?

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience. 4+ years of experience in project management or program management within CRM, marketing technology, or digital/MarTech.
• Technical Proficiency: Proficiency with project management tools such as JIRA and Confluence, along with a strong understanding of agile methodologies; PMP certification is preferred.
• Analytical & Process-Building Skills: Demonstrated ability to develop processes or tools that improve team efficiency, capacity measurement, and project prioritization.
• Leadership & Collaboration: Proven ability to lead both direct and virtual teams in a collaborative environment. Experience managing vendor relationships and building strategic partnerships is a plus.
• Communication & Presentation: Excellent written and verbal communication skills, capable of crafting clear and impactful reports and presentations for stakeholders and facilitating productive team meetings.
• Strategic Focus & Execution: Resourceful and proactive, with the ability to prioritize projects that align with team goals and strategic objectives while minimizing time spent on lower-priority activities.

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday Note: Remote/hybrid expectations will be discussed during the kickoff meeting with your Talent Advisor & HRBP.
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash,
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution fromYum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name

Salary Range: $98,400 to $115,800 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.