Customer Data & Compliance Specialist

Columbus McKinnon; Getzville (NY); On-site; USD 26,000 - 33,000; Full time

Job summary

Columbus McKinnon is seeking a Specialist, Customer Compliance to enter and maintain customer master data across ERP systems, and to process credits and returns in line with policy. The role involves collaborating with customer service, sales, and credit teams to meet expectations and ensure accuracy.

Ideal candidates will have 1–2+ years of related experience, strong data-entry skills, and proficiency in Excel and Outlook.

Qualifications

• High School Diploma required; associate degree preferred.
• 1–2+ years of related experience or training, or equivalent.
• Proficiency with Excel and Outlook; ERP familiarity helpful.

Responsibilities

• Enter and maintain customer master data in ERP systems.
• Process credits, returns, and warranty claims per policy.
• Review data for consistency and accuracy on a regular basis.
• Interface with customer service, sales, and credit teams on requests.
• Monitor and respond to inquiries in a timely manner.

Skills

Attention to detail

Interpersonal skills

Communication skills

Multi-tasking

Customer service mindset

Data entry accuracy

Problem solving

Education

High School Diploma

Associate’s degree

Tools

Excel

Outlook

SAP

Salesforce

Job description

Columbus McKinnon is seeking a Specialist, Customer Compliance to enter and maintain customer master data across ERP systems, and to process credits and returns in line with policy. The role involves collaborating with customer service, sales, and credit teams to meet expectations and ensure accuracy.

Ideal candidates will have 1–2+ years of related experience, strong data-entry skills, and proficiency in Excel and Outlook.