Customer Data & Compliance Specialist

Columbus McKinnon EMEA; Getzville (NY); On-site; USD 26,000 - 33,000; Full time

Job summary

Columbus McKinnon is seeking a Customer Compliance Specialist in Getzville, NY to create and maintain customer accounts across ERP systems and process credits and returns. You will interact with sales, customer service, and other departments to ensure accurate master data and timely responses.

The role emphasizes data integrity, adherence to policies, and training on products and procedures to support audits and customer satisfaction.

Qualifications

• High School Diploma required or equivalent.
• Associate degree preferred with related experience.
• 1-2+ years’ experience in data entry, customer data maintenance, or related fields.

Responsibilities

• Enter customer master data into ERP systems with accuracy.
• Review data for consistency and assist with credit and return requests.
• Process credits and returns according to policies and procedures.
• Maintain customer portal access and coordinate with internal teams.
• Respond to inquiries within expected timelines and support audits.

Skills

Excel

Outlook

Data entry

Communication skills

SAP

Salesforce knowledge

Education

High School Diploma

Associate’s degree

Tools

SAP

Salesforce

Job description

Columbus McKinnon is seeking a Customer Compliance Specialist in Getzville, NY to create and maintain customer accounts across ERP systems and process credits and returns. You will interact with sales, customer service, and other departments to ensure accurate master data and timely responses.

The role emphasizes data integrity, adherence to policies, and training on products and procedures to support audits and customer satisfaction.