Customer Coordinator

IKEA; Merriam (KS); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and ref

Pet insurance program

Education assistance and learning

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans

A fun and inclusive work environment

Job summary

IKEA is seeking a Customer Coordinator in Merriam, KS to support in-store customer experience. You will oversee daily operations, assist with opening/closing duties, and ensure accurate information flow across departments.

You will troubleshoot issues, enhance the shopping journey, and contribute to a positive, inclusive IKEA culture. Strong customer service experience is required.

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.

Responsibilities

• Oversee day-to-day operations as assigned by the Team Leader, including opening/closing duties and security responsibilities.
• Troubleshoot and apply corrective actions, including emergency and incident response.
• Enhance the shopping journey by collaborating with all functions to increase co-worker competence and knowledge.
• Ensure customers receive consistent information throughout their shopping journey.
• Record information in relevant systems to improve future shopping experiences.
• Enhance customer relationships to boost sales and sustain profitability by understanding IKEA's products and services.
• Offer alternative solutions to meet customer needs when appropriate.
• Foster a team mindset focused on delivering the first-time-right experience for every customer.
• Take part in additional department duties to secure daily operations for co-workers and customers.
• Contribute to an environment where IKEA culture is strong and inclusive of co-workers and customers.

Skills

3 years related experience

1 year in customer service

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Customer Coordinator, supporting the in-store customer experience team, you will:- Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.- Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.- Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.- Ensure customers receive consistent information throughout their shopping journey.- Record information in the relevant systems to improve the customer's future shopping experience.- Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.- When needed, offer alternative solutions that meet the needs of individual customers.- Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.- Take part in additional department responsibilities to secure the daily operation for co-workers and customers.- Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a Team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Qualifications

• 3 years of related experience.
• 1 year of experience in a customer service and customer-focused environment.

Requirements:- Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).

Benefits

JOB TYPE: Permanent, Full timeBENEFITS ELIGIBLE: YesHOURS: 34-40hrs a weekThe pay range for this role is $ 19.96-28.20 based on Ikea equivalent years of experienceAt IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.