Customer Concierge - Uvalde, TX

Vero Networks; Uvalde (TX); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical plans (4)

Dental insurance

Vision insurance

Life Insurance & AD&D

Voluntary Life Insurance

Disability Insurance

401(k) with match

PTO and holidays

Job summary

Vero Fiber in Texas is seeking a full-time Customer Concierge based in Uvalde to guide new customers through a smooth transition to our fiber service. You will visit homes, help cancel previous providers, set up Wi‑Fi, and train customers on streaming options, delivering a white-glove onboarding experience.

Join a customer-first team that blends hands-on technical support with empathy and clear explanations.

Qualifications

• Customer service experience in retail, hospitality, call center, or similar.
• Strong interpersonal, friendly, approachable, and patient demeanor.
• Excellent communication skills.
• Ability to explain technical concepts clearly.
• Basic understanding of Wi‑Fi setup and streaming services (training provided).
• Problem-solving skills and proactive thinking.
• Ability to build trust quickly and show empathy.
• Reliable transportation and ability to travel to customer homes.
• Valid driver’s license, car insurance, driving record, and use of a personal vehicle.

Responsibilities

• Visit customers at their homes to assist transitioning to Vero Fiber.
• Guide customers through canceling their current provider.
• Set up home Wi‑Fi networks and troubleshoot basic connectivity.
• Provide hands-on training on streaming services.
• Explain onboarding steps clearly and answer questions with patience and professionalism.
• Deliver outstanding customer experience with empathy and professionalism.
• Report customer feedback and issues for improvement.
• Identify and resolve obstacles delaying service activation.
• Represent Vero Fiber with a customer-first attitude.

Skills

Customer service experience

Interpersonal skills

Excellent communication

Explain technical concepts

Wi‑Fi setup

Problem-solving

Empathy

Reliable transportation

Driver's license

Job description

Customer Concierge

Department: Sales

Reports To: Team Lead, Texas

Location: Texas Markets - Uvalde

Position Summary

We are hiring a full‑time Customer Concierge based in Uvalde, TX to guide new customers through a smooth transition to Vero Fiber. This job focuses on in‑home customer support, including service transition help, Wi‑Fi setup, streaming guidance, and clear communication throughout the onboarding process.

The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber’s services. In this role, you will visit customers at their homes, helping them cancel service with their previous provider, set up home Wi‑Fi, and provide training on streaming services. Acting as a trusted guide, the Customer Concierge ensures that every interaction is handled with empathy, professionalism, and efficiency, removing barriers and providing a smooth, stress‑free onboarding experience.

This position is ideal for someone who enjoys customer interaction, problem‑solving, and delivering white‑glove service.

Responsibilities

• Visit customers at their homes to assist with transitioning to our fiber internet service.
• Guide customers through canceling their existing provider, ensuring a smooth process.
• Set up home Wi‑Fi networks and troubleshoot basic connectivity issues.
• Provide hands‑on training on streaming services, helping customers cut the cord from traditional cable.
• Clearly explain next steps in the onboarding process and answer customer questions with patience and professionalism.
• Deliver an outstanding customer experience, ensuring customers feel confident and supported.
• Answer questions and address concerns with empathy and professionalism.
• Report customer feedback and common issues to the team for continuous improvement.
• Proactively identify and resolve potential obstacles that could delay service activation.
• Represent Vero Fiber with a customer‑first attitude, reinforcing the company’s commitment to service excellence.

Core Competencies

There are several competencies required to be successful in this position: Safety and Security, Quality of work, and Results‑orientation.

Required Qualifications

• Customer service experience (retail, hospitality, call center, or similar).
• Strong interpersonal skills—friendly, approachable, and patient.
• Excellent communication skills.
• Ability to explain technical concepts in a simple and clear manner.
• Basic understanding of Wi‑Fi setup and streaming services (training provided).
• Problem‑solving skills and ability to think on your feet.
• Ability to build trust quickly and demonstrate empathy.
• Reliable transportation and ability to travel to customer homes.
• A valid driver’s license, car insurance, a satisfactory driving record, and use of a reliable personal vehicle.

Preferred Qualifications

• Experience in telecom, utilities, or subscription‑based services.
• Prior concierge, customer success, or high‑touch support experience.
• Bilingual (English/Spanish) is a plus.

Job Details and Physical Requirements

• Spends time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Requires ability to stand and walk for extended periods of time.
• Requires extensive travel to fulfill core duties.
• Schedule is Tuesday through Saturday during normal business hours.
• Position is based in Texas markets.
• This is a Nonexempt position.
• This is a staff position.

Compensation, Benefits and Additional Information

• Applications are accepted on a rolling basis; initial review expected to begin April 1, 2026. This post will remain open through December 31, 2026.
• The anticipated hourly range is $20.00 – $22.00 per hour. Final compensation will be determined based on experience, skills, and internal equity.
• 4 medical plans to choose from.
• Dental and Vision insurance.
• Life Insurance and AD&D.
• Voluntary Life Insurance.
• Disability Insurance.
• 401(k) retirement plan with employer match.
• 15 PTO days, 9 paid holidays and 2 floating holidays.

About Vero

Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic‑based broadband services to these communities. Vero also strives to enhance communities by becoming an active partner, adding jobs, supporting local causes, and improving connectivity of schools and rural healthcare.

Notices

Vero participates in E‑Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I‑9 to confirm work authorization. For more information about E‑Verify, please visit www.e-verify.gov.

This position requires the ability to pass a standard background check upon offer of position.

At least 2 professional references are required.

Pre‑Employment Drug Screening Requirement Details

• Accept a Conditional Offer of Employment.
• Successfully pass a Post‑Offer, Pre‑Employment Drug Test before the official start date.
• This requirement is administered under the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety.

Important Policy Notes

• Substances Tested: The screening will test a range of substances and their metabolites, including (but not limited to) amphetamines, cocaine, opiates, and PCP. Marijuana (THC) is not tested in pre‑employment screens.
• Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded.
• Safety‑Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety‑Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post‑Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post‑Accident and Random Testing.

Core Competency Definitions

Safety and Security: Employees with this competency can observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly. At intermediate levels they determine appropriate action beyond guidelines; at higher levels they make proactive suggestions to improve safety and security within their department or across the organization.

Quality of Work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve, promote quality, and apply feedback to improve performance. A stronger employee monitors their own work to ensure quality.

Results‑oriented: Employees who are results‑oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results‑oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Vero Fiber