Customer Concierge - Corsicana, TX

Vero Networks; Corsicana (TX); On-site; USD 27,552 - 30,307; Part time

Benefits offered by this job

Medical plans

Dental and vision insurance

401(k) retirement plan with employer match

Job summary

Vero Networks is seeking a Customer Concierge in Corsicana, Texas. This part-time position involves assisting new customers with the transition to Vero Fiber’s services, including home visits to set up Wi-Fi and provide training. Ideal candidates enjoy customer interaction and problem-solving. The role includes responsibilities like ensuring a smooth onboarding process and delivering excellent service. Competitive hourly pay of $20.00–$22.00 based on experience and skills.

Qualifications

• Experience in retail, hospitality, call center or similar roles.
• Must be friendly, approachable, and patient.
• Basic understanding of Wi-Fi setup and streaming services.

Responsibilities

• Visit customers to assist with transitioning to fiber internet service.
• Guide customers through canceling their existing provider.
• Set up home Wi-Fi networks and troubleshoot connectivity issues.
• Provide training on streaming services.

Skills

Customer service experience

Interpersonal skills

Problem-solving skills

Technical explanation skills

Empathy

Job description

Department: Sales
Reports To: Team Lead, Texas

POSITION SUMMARY

The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber’s services. In this role, you will visit customers at their homes, helping them cancel service with their previous provider, set up home WiFi, and provide training on streaming services. Acting as a trusted guide, the Customer Concierge ensures that every interaction is handled with empathy, professionalism, and efficiency, removing barriers and providing a smooth, stress‑free onboarding experience.

This is a part‑time position ideal for someone who enjoys customer interaction, problem‑solving, and delivering white‑glove service.

RESPONSIBILITIES

• Visit customers at their homes to assist with transitioning to our fiber internet service.
• Guide customers through canceling their existing provider, ensuring a smooth process.
• Set up home Wi‑Fi networks and troubleshoot basic connectivity issues.
• Provide hands‑on training on streaming services, helping customers cut the cord from traditional cable.
• Clearly explain next steps in the onboarding process and answer customer questions with patience and professionalism.
• Deliver an outstanding customer experience, ensuring customers feel confident and supported.
• Answer questions and address concerns with empathy and professionalism.
• Report customer feedback and common issues to the team for continuous improvement.
• Proactively identify and resolve potential obstacles that could delay service activation.
• Represent Vero Fiber with a customer‑first attitude, reinforcing the company’s commitment to service excellence.

CORE COMPETENCIES

The following competencies are required for success in this position:

• Safety and Security
• Quality of Work
• Results‑Orientation

REQUIRED QUALIFICATIONS

• Customer service experience (retail, hospitality, call center, or similar preferred).
• Strong interpersonal skills—friendly, approachable, and patient.
• Ability to explain technical concepts in a simple and clear manner.
• Basic understanding of Wi‑Fi setup and streaming services (training provided).
• Problem‑solving skills and ability to think on your feet.
• Ability to build trust quickly and demonstrate empathy.
• Reliable transportation and ability to travel to customer homes.
• Comfortable working part‑time with a flexible schedule.

PREFERRED QUALIFICATIONS

• Experience in telecom, utilities, or subscription‑based services.
• Prior concierge, customer success, or high‑touch support experience.
• Bilingual (English/Spanish) is a plus.

JOB DETAILS AND PHYSICAL REQUIREMENTS

• Spends time in an outside environment for extended periods in any season, with potential exposure to inclement weather. Ability to work outdoors in extreme heat, cold, rain, or snow.
• Stand and walk for extended periods of time.
• Extensive travel is required to fulfill core duties.
• Schedule: Tuesday through Saturday during normal business hours.
• Based in Texas markets.
• Non‑exempt staff position.

COMPENSATION, BENEFITS AND ADDITIONAL INFORMATION

• Hourly range: $20.00–$22.00 per hour (final compensation based on experience, skills, and internal equity).
• Medical plans with employer contributions for employees and dependents.
• Dental and vision insurance.
• Life Insurance and AD&D.
• Voluntary Life Insurance.
• Disability Insurance.
• 401(k) retirement plan with employer match.

ABOUT VERO

Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber‑optic‑based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner, adding jobs, supporting local causes, and improving connectivity for schools and rural healthcare.

NOTICES

Vero participates in E‑Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I‑9 to confirm work authorization. For more information about E‑Verify, please visit: www.e‑verify.gov

This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required.

PRE‑EMPLOYMENT SCREENING REQUIREMENT FOR THIS SAFETY‑SENSITIVE ROLE

All offers of employment are contingent upon candidates successfully completing a pre‑employment drug screen in compliance with our company policy.

DUTIES OF THE PRE‑EMPLOYMENT SCREENING PROCESS

• Accept a Conditional Offer of Employment.
• Successfully pass a post‑offer, pre‑employment drug test before the official start date.
• Compliance is administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace.

CORE COMPETENCY DEFINITIONS

Safety and Security: Employees observe safety and security procedures, report potential unsafe conditions, and use equipment and materials properly. At higher levels, employees make proactive suggestions to improve safety and security.

Quality of Work: Employees demonstrate accuracy and thoroughness in their work product, seek ways to improve, and apply feedback to improve performance. They monitor their own work to ensure quality.

Results‑oriented: Employees focus on achieving results for the organization or team, routinely achieving goals and moving to more challenging tasks, delivering exceptional value in daily work.