Customer Concierge ( Full - Time ) - West Little Rock, AR

Splash Car Wash, Detail & Oil Change; Little Rock (AR); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Free car washes

Oil changes

Exclusive company gear

Job summary

Splash Car Wash, Detail & Oil Change in Little Rock, AR is seeking a Customer Concierge to welcome guests, educate them on services and Unlimited Memberships, and help ensure every visit is welcoming and seamless.

No experience? No problem—training is provided. You’ll build relationships, process transactions, and support a fast-paced team while earning hourly pay with commissions on memberships and perks like free car washes and gear.

Qualifications

• Customer service or guest-facing experience preferred.
• Strong communication and interpersonal skills.
• Positive attitude and a passion for helping others.
• Ability to build relationships and understand customer needs.
• Comfortable learning technology and processing transactions.
• Strong attention to detail and problem-solving skills.
• Interest in sales and recommending services to customers.
• Flexible availability, including weekends and holidays, as needed.

Responsibilities

• Welcome guests and create a positive first impression.
• Build relationships through friendly, personalized customer service.
• Educate guests on services and Unlimited Membership benefits.
• Recommend services and membership options based on guest needs.
• Process transactions and assist with customer account inquiries.
• Resolve guest concerns and provide effective solutions.
• Maintain a clean, welcoming lobby and support team operations.

Skills

Customer service

Communication

Interpersonal skills

Sales enthusiasm

Attention to detail

Team player

Problem-solving

Reliability

Job description

Looking for an opportunity to make a lasting impact on the customer experience? Join Splash as a Customer Concierge and help create exceptional experiences for every guest who walks through our doors. As a key part of the Splash team, you'll build relationships with guests, educate them on our services and Unlimited Memberships, and help ensure every visit is welcoming, seamless, and enjoyable.No experience? No problem—we provide all the training you need!Your Role on the Team:Welcome guests and create a positive first impressionBuild relationships through friendly, personalized customer serviceEducate guests on services and Unlimited Membership benefitsRecommend services and membership options based on guest needsProcess transactions and assist with customer account inquiriesResolve guest concerns and provide effective solutionsMaintain a clean, welcoming lobby and support team operationsWhy Splash?Competitive Pay: $14.00 to $19.00 per hourSales Incentives: Earn commission on membership sales, giving you the opportunity to increase your earnings!Perks: Free car washes and oil changes, and exclusive company gear!Benefits: Our competitive benefits package includes comprehensive health, dental, and vision coverage, plus a variety of supplemental insurance options reviewed annually. We also provide a 401(k) retirement plan with a 5% company match and a generous paid time off program to support work-life balance.Career Growth: Continuous training and development opportunities, with pathways for career advancement and leadership growth.Proud Winner of the Arkansas Business of the Year Awards – 37th Annual Celebration!About Us: Based in Little Rock, Arkansas, Splash Car Wash is rapidly expanding with 30+ locations. Our state-of-the-art facilities and commitment to our employees and communities set us apart. We believe in making a positive impact on every customer and employee.Our Core Values:Strive for excellencePassionately treat others with dignity & respectLook for opportunities to serve othersAppreciate our customers & co-workersSmile & have funHonesty & IntegrityWhat You Bring to the Team:Customer service or guest-facing experience preferredStrong communication and interpersonal skillsPositive attitude and a passion for helping othersAbility to build relationships and understand customer needsComfortable learning technology and processing transactionsStrong attention to detail and problem-solving skillsInterest in sales and recommending services to customersReliable, responsible, and dependableStrong work ethic and ability to work as part of a teamAbility to thrive in a fast-paced environmentFlexible availability, including weekends and holidays, as neededMust be at least 16 years of age to apply. As part of the hiring process, Splash may require references and background checks. We review applications within 2–3 business days; there’s no need to call our stores or managers; we’ll contact you! Please note that Splash participates in E-Verify to confirm employment eligibility for all newly hired employees.