Customer Communications & Sales Coordinator

City of Lincoln; Medina (OH); On-site; USD 42,000 - 45,000; Full time

Job summary

RICO Manufacturing in Medina, OH is seeking a Customer Communications & Sales Coordinator to support customer communications, sales administration, and order processing. You will coordinate with Sales, Engineering, Production, Purchasing, Shipping, Logistics, and Customer Service to ensure accurate and timely order fulfillment.

The role emphasizes strong written and verbal communication, attention to detail, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Qualifications

• High School Diploma or GED required.
• Associate degree in Business, Marketing, Communications, or related field preferred.
• Minimum of two years of relevant experience in customer service, sales support, order processing, or related functions.
• Experience with ERP/CRM systems preferred, Salesforce CRM experience a plus.

Responsibilities

• Serve as a primary liaison between customers and internal departments throughout the order lifecycle.
• Provide professional and timely customer communications and order processing.
• Enter customer purchase orders and change orders into the ERP system and verify accuracy.
• Process sales orders, PO entries, and order validations.
• Respond to customer inquiries via the ticketing system and coordinate with cross-functional teams to ensure on-time delivery.
• Maintain electronic customer files and document shipment and warranty information.
• Prepare shipping documentation and coordinate with shipping/logistics for timely deliveries.
• Support creation of estimates, quotations, and sales documentation.
• Assist with lead management and customer relationship initiatives.

Skills

Attention to detail

Customer focus

Communication

Time management

Multitasking

Cross-functional collaboration

Education

High School Diploma or GED

Associate degree (preferred)

Tools

ERP systems

CRM systems

Salesforce CRM

Process Street

Microsoft Office (Outlook/Word/Excel/PowerPoint/Teams)

Job description

• Location 691 WEST LIBERTY STREET,Medina, OH, 44256,United States
• Base Pay $20.00 - $21.60 / Hour
• Relocation Expense Covered No
• Employee Type Non-Exempt FT
• Required Degree High school
• Manage Others No

Contact information

• Name Elvin
• Phone Rose

Description

The Customer Communications & Sales Coordinator is responsible for supporting customer communications, sales administration, order processing, shipping coordination, documentation, and post-sale activities.

Key responsibilities include:

• Serve as a primary liaison between customers and internal departments throughout the order lifecycle.
• Provide professional and timely customer communications, including order acknowledgements, order verification documents, production updates, shipping notifications, and warranty communications.
• Enter customer purchase orders and change orders into the ERP system and review orders for completeness and accuracy prior to release.
• Complete required order-processing workflows, including purchase order entry, sales order entry, order validation, and new order notifications.
• Manage and respond to customer inquiries through the company ticketing system.
• Coordinate with Sales, Engineering, Production, Purchasing, Shipping, Logistics, and Customer Service to support accurate and timely order fulfillment.
• Maintain complete and accurate electronic customer files and ensure required order documentation is properly uploaded, organized, and archived.
• Communicate shipment schedules and updates to customers, verify shipping information, and prepare required shipping documentation.
• Coordinate with Shipping and Logistics to support timely customer deliveries.
• Create and assemble equipment manuals, warranty packets, and other customer documentation.
• Assist customers with order status requests, service inquiries, warranty communications, and post-delivery follow-up.
• Support the preparation of customer estimates, quotations, sales documentation, and other customer information.
• Assist with marketing lead management, lead follow-up, sales pipeline development, and customer relationship initiatives.
• Support customer satisfaction initiatives and ongoing customer follow-up.
• Ensure written communications and customer-facing materials meet RICO branding and quality standards.
• Follow established company procedures and standardized workflows.
• Identify opportunities to improve customer communication, order management, and administrative processes.
• Maintain confidentiality of customer, employee, and company information.
• Perform other related duties as assigned.

Requirements

Education & Experience

• High School Diploma or GED required.
• Associate degree in Business, Marketing, Communications, or a related field preferred.
• Minimum of two years of relevant experience in customer service, sales support, order processing, manufacturing administration, project coordination, or a related function.
• Manufacturing environment experience preferred.
• Experience using ERP and CRM systems preferred.
• Salesforce CRM experience preferred.
• Process Street or similar workflow management software experience preferred.
• Excellent written and verbal communication skills.
• Strong customer service orientation and professional demeanor.
• Exceptional attention to detail and commitment to accuracy.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while effectively collaborating across departments.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and PowerPoint.
• Ability to learn and effectively use ERP, CRM, ticketing, and workflow management systems.
• Demonstrated customer focus, accountability, teamwork, organization, and continuous improvement mindset.

Working Conditions

• Primarily office-based at the RICO Manufacturing campus.
• Frequent computer, telephone, and electronic communication use.
• Occasional visits to manufacturing and production areas.
• Ability to occasionally lift up to 15 pounds.
• Some business travel may be required.

Summary

The Customer Communications & Sales Coordinator is a key contributor supporting RICO’s sales, customer service, and order fulfillment activities. This position serves as a primary communication link between customers and internal departments throughout the order lifecycle—from purchase order receipt through production, shipment, and post-sale support.

The successful candidate will be highly organized, detail-oriented, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced manufacturing environment. This role helps ensure orders are processed accurately, customers remain informed, documentation is properly maintained, and internal teams are aligned throughout the customer experience.