Customer Collaboration Manager - Distribution

Lenovo; Morrisville (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Lenovo is seeking a Customer Collaboration Manager (CCM) for the Retail Business in Morrisville, NC. You will partner with Sales teams and external retailers to align demand plans with supply needs and drive forecasting improvements.

The role emphasizes cross-functional collaboration, risk mitigation, and strong analytics to optimize product availability and business performance. You will build visibility across demand, supply, risks, and actions, and deliver data-driven recommendations to

Qualifications

• Experience in supply chain, customer collaboration, demand planning, inventory management, sales operations, or related function.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to influence stakeholders, drive cross-functional alignment, and deliver results without direct authority.
• Strong communication and presentation skills, with the ability to engage across customers, partners, cross-functional teams, and leadership.
• Advanced proficiency in Excel and experience leveraging reporting and analytics tools to drive business insights.

Responsibilities

• Partner with Sales teams and external retail customers to align on demand plans and translate business needs into supply requirements.
• Develop, maintain, and improve demand forecasting processes to support accurate planning and decision-making.
• Monitor supply position against demand plans, identifying risks related to excess inventory, constrained supply, or potential shortages.
• Build and manage a business management system that provides clear visibility into demand, supply, risks, actions, and business performance.
• Highlight issues that may impact the customer and Lenovo, and lead collaborative problem-solving with Sales, Business Management, Supply Chain, and customers.
• Analyze data trends, forecast accuracy, inventory positions, and supply outlook to support recommendations and action plans.
• Communicate supply and demand insights clearly and succinctly to internal stakeholders and external customers.
• Prepare and deliver effective business reviews, presentations, and status updates for leadership and customer discussions.
• Drive alignment across cross-functional teams to ensure timely execution of supply and demand plans.
• Support issue resolution in situations involving ambiguity, changing priorities, and incomplete information.
• Identify and implement process improvements that enhance planning effectiveness, visibility, and operational efficiency.
• Contribute positively in a team environment, sharing insights, collaborating effectively, and supporting broader business goals.

Skills

Supply chain

Customer collaboration

Demand planning

Inventory management

Sales operations

Education

Bachelor's degree or above

PhD for senior roles

Tools

Excel

Analytics tools

Job description

General Information

Req #

WD00105292

Career area:

Sales Support

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Tuesday, September 22, 2026

Working time:

Full-time

Additional Locations

• * United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The Customer Collaboration Manager (CCM) for the Retail Business is responsible for partnering with Sales and external retail customers to develop, align, and manage an accurate demand plan, while ensuring the appropriate supply is secured to support business needs. This role serves as a key link between customer demand, internal planning, and supply execution, helping to optimize product availability, mitigate risks, and drive strong business performance.

The successful candidate will combine strong analytical capability with excellent communication, organization, and presentation skills. They must be comfortable working in ambiguous and fast-paced environments, proactively identifying risks and opportunities, and collaborating cross-functionally to deliver solutions that support both the customer and Lenovo.

Key Responsibilities

• Partner with Sales teams and external retail customers to align on demand plans and translate business needs into supply requirements.
• Develop, maintain, and improve demand forecasting processes to support accurate planning and decision-making.
• Monitor supply position against demand plans, identifying risks related to excess inventory, constrained supply, or potential shortages.
• Build and manage a business management system that provides clear visibility into demand, supply, risks, actions, and business performance.
• Highlight issues that may impact the customer and/or Lenovo, and lead collaborative problem-solving with Sales, Business Management, Supply Chain, and customers.
• Analyze data trends, forecast accuracy, inventory positions, and supply outlook to support recommendations and action plans.
• Communicate supply and demand insights clearly and succinctly to internal stakeholders and external customers.
• Prepare and deliver effective business reviews, presentations, and status updates for leadership and customer discussions.
• Drive alignment across cross-functional teams to ensure timely execution of supply and demand plans.
• Support issue resolution in situations involving ambiguity, changing priorities, and incomplete information.
• Identify and implement process improvements that enhance planning effectiveness, visibility, and operational efficiency.
• Contribute positively in a team environment, sharing insights, collaborating effectively, and supporting broader business goals.

Basic Qualifications

• 3-5 years of full-time, relevant work experience with bachelor's degree or above
• 5-7 years of full-time, relevant work experience with no advanced degree
• Highly skilled jobs* require PhD with no full-time, relevant work experience
• Experience in supply chain, customer collaboration, demand planning, inventory management, sales operations, or a related business function.

Preferred Qualifications

• Demonstrated expertise in forecasting, inventory management, replenishment planning, and supply-related business processes.
• Strong analytical, problem-solving, and decision-making skills with the ability to translate complex data into actionable business recommendations.
• Proven ability to influence stakeholders, drive cross-functional alignment, and deliver results without direct authority.
• Strong communication and presentation skills, with the ability to engage effectively across customers, partners, cross-functional teams, and leadership.
• Advanced proficiency in Excel and experience leveraging reporting and analytics tools to drive business insights.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations

• * United States of America
• * United States of America - North Carolina
• * United States of America - North Carolina - Morrisville