Customer-Centric Teller: Transactions & Digital Solutions

Fulton Bank; Newmanstown (PA); On-site; USD 49,456,000 - 69,500,000; Full time

Benefits offered by this job

Medical plans

FSA / HSA

Dental & Vision

Life insurance

401(k) with match

Paid time off

Disability insurance

Adoption assistance

Educational assistance

Wellness program

Job summary

Fulton Bank seeks a full-time Financial Center Associate at its Shaefferstown, PA location. You will handle teller transactions, promote banking solutions, and assist customers with their goals while ensuring compliance and risk controls.

You will also refer products, build relationships, and leverage digital solutions to solve customer issues. The role supports branch operations with a focus on service quality and accuracy.

Qualifications

• High School Diploma or equivalent (Preferred)
• 6 To 12 Months Customer Service Experience (Required)
• 6 to 12 months cash handling experience (Preferred)

Responsibilities

• Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
• Accountable for the referral of products and services at the Financial Center. Recognize, demonstrate, and follow through on referral opportunities. Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met.
• Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures. Use sound judgment to identify and mitigate loss.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Skills

Customer service

Cash handling

Education

High School Diploma or equivalent

Job description

Fulton Bank seeks a full-time Financial Center Associate at its Shaefferstown, PA location. You will handle teller transactions, promote banking solutions, and assist customers with their goals while ensuring compliance and risk controls.

You will also refer products, build relationships, and leverage digital solutions to solve customer issues. The role supports branch operations with a focus on service quality and accuracy.