Customer-Centric Teller

Farmers Bank and Savings Company; Nelsonville (OH); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Farmers Bank and Savings Company is seeking a Teller to serve as the front-line representative, delivering exceptional customer service while accurately processing transactions. You will build relationships, identify opportunities to meet financial needs, and ensure compliance with banking regulations in a professional, ethical manner.

Responsibilities include processing deposits and withdrawals, verifying customer identity, balancing cash drawers, and safeguarding assets.

Qualifications

• High School Diploma or equivalent.
• Previous cash handling experience.
• Customer service and retail experience preferred

Responsibilities

• Welcome customers promptly and professionally, deliver an exceptional customer experience by actively listening and responding to customer needs; resolve routine customer inquiries and refer complex issues to appropriate person; build lasting customer relationships that reflect the bank's commitment to personal service; represent the bank in a courteous, professional, and ethical manner.
• Process deposits, withdrawals, payments, transfers, cashier's checks, money orders, and other financial transactions, verify customer identity in accordance with bank policies and applicable regulations; balance cash drawer daily while maintaining acceptable cash variances; maintain appropriate cash limits and secure cash in accordance with established procedures; process transactions efficiently while maintaining accuracy.
• Identify customer needs through meaningful conversations; educate customers on products and services that may benefit them, including checking accounts, savings accounts, CDs, debit cards, digital banking, and other retail banking solutions; make referrals to branch team for lending, deposit accounts or other financial services; participate in customer outreach activities.
• adhere to all bank policies, procedures, and regulatory requirements; comply with Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC), and privacy regulations; recognize and report suspicious activity according to bank policy; maintain confidentiality of customer and bank information; assist in fraud prevention by identifying unusual transactions or activity.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Teamwork

Education

High School Diploma

Job description

Farmers Bank and Savings Company is seeking a Teller to serve as the front-line representative, delivering exceptional customer service while accurately processing transactions. You will build relationships, identify opportunities to meet financial needs, and ensure compliance with banking regulations in a professional, ethical manner.

Responsibilities include processing deposits and withdrawals, verifying customer identity, balancing cash drawers, and safeguarding assets.