Customer-Centric Financial Service Rep | Growth Pathway

Heights Finance Corporation; Columbus (IN); On-site; USD 44,772,000 - 63,038,976; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Job summary

Heights Finance in Columbus, IN, is hiring a Financial Service Representative to provide outstanding customer service and end-to-end loan support. The role focuses on building lasting relationships, guiding customers through loan processes, and promoting financial products.

Full-time position based in Columbus with a standard weekday schedule; compensation features an hourly base with potential bonuses and company benefits, including 401(k) matching after orientation.

Qualifications

• Customer-focused with a genuine desire to help.
• Sales-minded with ability to promote products.
• Strong verbal and written communication to build rapport.
• Problem-solving skills to address customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• Team player with collaborative attitude.
• Education: High School diploma or equivalent; college coursework a plus.
• Industry experience in customer service, sales, or consumer finance is preferred but not required—training provided.

Responsibilities

• Deliver exceptional service to new and existing customers through loan guidance and professional support.
• Drive sales growth using consultative techniques to promote financial products and services.
• Engage customers via inbound calls and proactive outbound outreach to attract new business.
• Support delinquency management by offering solutions and working toward resolution.
• Participate in hands-on training with one-on-one mentoring to build skills and confidence.
• Ensure compliance with regulatory guidelines and company policies to protect customer information.

Skills

Customer service

Sales

Communication

Problem solving

Adaptability

Teamwork

Education

High School diploma or equivalent

Job description

Heights Finance in Columbus, IN, is hiring a Financial Service Representative to provide outstanding customer service and end-to-end loan support. The role focuses on building lasting relationships, guiding customers through loan processes, and promoting financial products.

Full-time position based in Columbus with a standard weekday schedule; compensation features an hourly base with potential bonuses and company benefits, including 401(k) matching after orientation.