Customer-Centric Banking Specialist

United Community Bank; Oakwood (GA); On-site; USD 24,796 - 27,552; Full time

Job summary

United Community Bank in Oakwood, GA seeks a Universal Banker I to deliver exceptional customer experiences and support financial wellness. You will assist with everyday transactions and engage in needs-based conversations to tailor solutions for each customer.

The role combines service and sales to strengthen relationships, educate customers on banking tools, process deposits and withdrawals, and ensure compliance with regulations.

Qualifications

• 1+ years of banking, cash handling, or retail experience.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Skills

Analytical skills

Communication skills

Job description

United Community Bank in Oakwood, GA seeks a Universal Banker I to deliver exceptional customer experiences and support financial wellness. You will assist with everyday transactions and engage in needs-based conversations to tailor solutions for each customer.

The role combines service and sales to strengthen relationships, educate customers on banking tools, process deposits and withdrawals, and ensure compliance with regulations.