Customer Center Sales Associate A

Pepsi Bottling Ventures; Cary (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Medical, prescription, dental, and vis

Life insurance

Disability coverage

Education assistance

Parental leave

Job summary

Pepsi Bottling Ventures is seeking a Customer Center Sales Associate A to handle inbound calls and discuss general account service issues, while using suggestive sales to place orders for Food Service customers.

Role includes logging orders, educating customers on products, and coordinating equipment repairs in SAP, with a focus on service excellence and teamwork.

Qualifications

• Five years of experience in customer service or sales are required; six years preferred.
• Superior verbal and written communication skills to effectively interact with customers and partners.
• Enthusiastic, positive attitude and professional interaction with others.
• Ability to assess customer needs from verbal and nonverbal cues and match products/benefits.
• Excellent telephone skills and good judgment to prioritize customer needs.
• Must work hours necessary to complete assigned tasks.

Responsibilities

• Records customer product orders accurately.
• Educates customers on new products offered.
• Matches product benefits with customer needs.
• Identifies and handles customer inquiries.
• Applies service best practices to resolve order, delivery, or equipment requests.
• Dispatches equipment repair requests to the PBV channel.
• Logs repair calls in SAP.
• Addresses issues related to repair requests, scheduling, and recurring problems.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Critical thinking

Telephone skills

Prioritization

Education

High school diploma

Associate's degree

Tools

SAP

Job description

Unbottle YOUR Potential at Pepsi Bottling Ventures!

At Pepsi, we spread home-grown joy, in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nation's largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC, SC, MD, & DE.

Who We Are

We are jointly owned by Suntory and PepsiCo. Suntory is a family-owned business founded in Japan more than 125 years ago that is known globally for their beverages and innovative spirit. PepsiCo has a 125-year plus legacy as a global leader in convenient foods and beverages. We represent Suntory's non-alcoholic beverage industry in the United States and have an 80-year plus legacy of providing PepsiCo products to the Carolinas and beyond.

What We Do

We make, sell, and distribute PepsiCo and other beverages. We do business in five states and sell PepsiCo beverages to most of the market in our geographic regions. We also develop our own line of beverages, producing and distributing a growing product line nationally.

What Makes Us Unique

We bring you the beverages you love. We bring PepsiCo's beloved beverages and more to you and our customers. As a part of Suntory, we believe in dreaming big and boldly pursuing our dreams, growing for good, and giving back to society. We innovate to create new beverages, like our Nature's Twist refreshing lemonade line, and we continuously expand our beverage portfolio to bring you and our customers joy.

What We Look For In Team Members

We integrity, teamwork, accountability, adaptability, and communication in all we do and expect from all team members.

We'd love to receive your application and talk with you about your interest in the position if the overview below describes you.

Customer Center Sales Associate A Role Overview

The purpose of the Customer Center Associate A is to answer inbound call volume from customers calling to discuss general account service issues, equipment repair needs, using suggestive sales skills while placing orders for Food Service Customers.

Day-to-Day Responsibilities

• Records customer product orders accurately.
• Educates customers on new products offered.
• Matches product benefits with customer needs.
• Identifies and handles customer inquiries.
• Applies customer service best practices to resolve customer issues regarding order execution, delivery execution, requests for new equipment placements through the entry of service requests.
• Dispatches equipment repair requests to the proper PBV channel.
• Logs repair calls in SAP.
• Applies customer service best practices to resolve customer issues regarding equipment repair requests, scheduling issues, and repeat problems with equipment.
• Performs other duties as assigned.

Required Qualifications

• High school diploma required. Associate's Degree preferred.
• Five (5) years of experience in customer service or sales required. Six (6) years of experience preferred.
• Must have superior verbal and written communication skills to effectively communicate with customers and business partners.
• Must have an enthusiastic, positive attitude and possess the ability to communicate and interact in a professional manner.
• Must be able to utilize customer service skills and critical thinking skills to assess customer needs based on verbal and nonverbal clues and match products/benefits to those needs.
• Must be able to exhibit superior telephone skills.
• Good judgment and the ability to prioritize customer's needs.
• Must be able to work hours necessary to complete assigned tasks.

Compensation And Benefits

• As part of your total compensation package, you will also receive the following benefits:
• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
• 401(k) with a company match
• Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
• Saving and spending accounts
• Company-paid telemedicine services
• Free counseling and information services
• Wellness program
• Company-paid life insurance
• Company-paid disability coverage
• Adoption assistance
• Education assistance
• Legal service plan option
• Pay advance option

Unfortunately, we will be unable to offer visa sponsorships to candidates.

EOE M/F/D/V

Pepsi Bottling Ventures is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-800-662-8792 or via e-mail at [e-mail]