Customer Center Sales Associate B

Pepsi Bottling Ventures

Cary, Northern (NC, KY)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Paid time off

401(k) match

Medical insurance

Dental insurance

Vision insurance

Telemedicine services

Life insurance

Disability coverage

Education assistance

Adoption assistance

Legal service plan option

Job summary

Pepsi Bottling Ventures is seeking a Customer Center Sales Associate B in Cary, NC to grow PBV product sales by applying suggestive sales techniques while recording orders from Food Service customers. You will educate customers on new products and align benefits with customer needs.

Applicants should have a high school diploma, 4 years in customer service or sales, and preferably an Associate’s Degree. Call center experience and strong communication skills are highly valued.

Qualifications

High school diploma required.
Associate’s Degree preferred.
Four (4) years of experience in customer service or sales required.
Five (5) years of experience is preferred.
Previous Call Center experience preferred.
Superior verbal and written communication skills to effectively communicate with customers and business partners.
Enthusiastic, positive attitude with professional communication.

Responsibilities

Places outbound calls to PBV customers based on account leads.
Records customer product orders accurately.
Educates customers on new products offered.
Matches product benefits with customer needs.
Identifies and handles customer inquiries.
Resolves issues regarding order execution and delivery through service requests.
Performs other duties as assigned.

Skills

Customer service

Sales

Communication

Telephone skills

Call center experience

Education

High school diploma

Associate’s Degree preferred

Job description

Unbottle YOUR Potential at Pepsi Bottling Ventures! At Pepsi, we spread home-grown joy, in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nation’s largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC, SC, MD, & DE.

Who We Are

We are jointly owned by Suntory and PepsiCo. Suntory is a family-owned business founded in Japan more than 125 years ago that is known globally for their beverages and innovative spirit. PepsiCo has a 125-year plus legacy as a global leader in convenient foods and beverages. We represent Suntory’s non-alcoholic beverage industry in the United States and have an 80-year plus legacy of providing PepsiCo products to the Carolinas and beyond.

What We Do

We make, sell, and distribute PepsiCo and other beverages. We do business in five states and sell PepsiCo beverages to most of the market in our geographic regions. We also develop our own line of beverages, producing and distributing a growing product line nationally.

What Makes Us Unique

We bring you the beverages you love. We bring PepsiCo’s beloved beverages and more to you and our customers. As a part of Suntory, we believe in dreaming big and boldly pursuing our dreams, growing for good, and giving back to society. We innovate to create new beverages, like our Nature’s Twist refreshing lemonade line, and we continuously expand our beverage portfolio to bring you and our customers joy.

What We Look for in Team Members

We integrity, teamwork, accountability, adaptability, and communication in all we do and expect from all team members. We’d love to receive your application and talk with you about your interest in the position if the overview below describes you.

Customer Center Sales Associate B Role Overview

The purpose of Customer Center Sales Associate B is to increase sales of PBV products through the use of suggestive sales skills while in the process of recording product orders from Food Service Customers.

Day-to-Day Responsibilities

Places outbound calls to PBV customers based on account leads based on approved product campaign initiatives.
Records customer product orders accurately.
Educates customers on new products offered.
Matches product benefits with customer needs.
Identifies and handles customer inquiries.
Applies customer service best practices to resolve customer issues regarding order execution, delivery execution, requests for new equipment placements through the entry of service requests.
Performs other duties as assigned.

Required Qualifications

High school diploma required.
Associate’s Degree preferred.
Four (4) years of experience in customer service or sales required.
Five (5) years of experience is preferred.
Previous Call Center experience preferred.
Must have superior verbal and written communication skills to effectively communicate with customers and business partners.
Must have an enthusiastic, positive attitude and possess the ability to communicate and interact in a professional manner.
Must be able to utilize customer service skills and critical thinking skills to assess customer needs based on verbal and nonverbal clues and match products/benefits to those needs.
Must be able to exhibit superior telephone skills.
Good judgment and the ability to prioritize customers’ needs.
Must be able to work hours necessary to complete assigned tasks.

Compensation and Benefits

Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
401(k) with a company match
Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
Saving and spending accounts
Company-paid telemedicine services
Free counseling and information services
Wellness program
Company-paid life insurance
Company-paid disability coverage
Adoption assistance
Education assistance
Legal service plan option
Pay advance option
Unfortunately, we will be unable to offer visa sponsorships to candidates.

EOE M/F/D/V

Pepsi Bottling Ventures is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-800-662-8792 or via e-mail at rmssupport@pbvllc.com

Who We Are

What We Do

We make, sell, and distribute PepsiCo and more beverages. We have the exclusive rights to make, sell, and distribute directly to stores in our territory the world-renowned PepsiCo and Keurig Dr. Pepper beverages. These exclusive rights make up the vast majority of our business and cover certain counties across five states. We also create our own beverages, producing and distributing them to our customers’ warehouses nationally. And we make, sell, and distribute to our customers’ warehouses a growing portfolio of beverages nationally. These beverages make up a small, but growing part of our business.

What Makes Us Unique

We bring you the beverages you love. We bring PepsiCo’s and Keurig Dr. Pepper’s beloved beverages and more to you and our customers. As a part of Suntory, we believe in dreaming big and boldly pursuing our dreams, growing for good, and giving back to society. We innovate to create new beverages, like our Nature’s Twist refreshing lemonade line, and we continuously expand our beverage portfolio to bring you and our customers joy.

What We Look for in Team Members

We value integrity, teamwork, accountability, creativity, and communication in all we do and expect the same from all team members.

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