Customer Care & Warranty Specialist

MaziCTools; United States; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical and Dental insurance

401K with company match

Paid holidays

Employee Assistance Program

Job summary

MaziCTools is seeking a Consumer Services Advocate to provide exceptional customer support via phone, email, and chat. You will assist consumers with order inquiries, warranty claims, and product returns while maintaining accurate records.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Benefits include medical and dental insurance, a 401K plan, and generous paid time off.

Qualifications

• Ability to multi-task and work within deadlines while communicating verbally and in writing.
• Willingness to assist others and maintain an organized workspace.
• Authorization to work in the United States on a full-time basis.

Responsibilities

• Provide excellent customer support by phone, email, and chat.
• Assist consumers with new orders and warranty claims.
• Process returns and resolve order issues.

Skills

Consumer Service/Data Entry experience

Problem-solving

Excellent phone and email etiquette

Team player

Attention to detail

Proficiency in ERP systems

Bi-lingual Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

MaziCTools is seeking a Consumer Services Advocate to provide exceptional customer support via phone, email, and chat. You will assist consumers with order inquiries, warranty claims, and product returns while maintaining accurate records.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Benefits include medical and dental insurance, a 401K plan, and generous paid time off.