Customer Care Training Lead - BPO & Multi-Site

Nrg Bluewater Wind; Lindon (UT); Presencial; USD 95.000 - 125.000; Jornada completa

Descripción de la vacante

NRG Energy is seeking a Customer Care Training Associate Manager to lead training operations across multiple BPO partners. The role reports to the Senior Manager of Customer Care Training and focuses on developing training leaders, driving training effectiveness, and aligning learning initiatives with customer experience goals.

The position partners with Operations, Quality, and BPO leaders to improve learner readiness, identify performance opportunities, and support successful business

Formación

• Bachelor's degree or equivalent work experience.
• Two or more years leading a high performing team.
• Two or more years in training, learning and development, or corporate training.
• Two or more years in customer service, contact center operations, or related environment.
• Experience supporting BPO operations or dispersed teams.
• Ability to build relationships leading to business impact.
• Experience using performance data to evaluate training effectiveness.

Responsabilidades

• Lead training leaders and trainers across multiple lines of business/sites.
• Set performance expectations and drive trainer effectiveness and learner readiness.
• Foster continuous improvement and operational excellence.
• Collaborate with sites to execute training strategies aligned with priorities.
• Evaluate training effectiveness using data and stakeholder feedback.
• Identify performance gaps and implement targeted improvement plans.
• Coordinate with US Training leadership to drive strategic initiatives across BPO sites.
• Provide feedback on program success and propose improvements.

Conocimientos

Leadership

Coaching

Employee development

Communication

Project management

Training & development

Performance data analysis

Travel readiness

Educación

Bachelor's degree or equivalent

Descripción del empleo

NRG Energy is seeking a Customer Care Training Associate Manager to lead training operations across multiple BPO partners. The role reports to the Senior Manager of Customer Care Training and focuses on developing training leaders, driving training effectiveness, and aligning learning initiatives with customer experience goals.

The position partners with Operations, Quality, and BPO leaders to improve learner readiness, identify performance opportunities, and support successful business