Customer Care Technician - 10am-630pm

Synchrony Health Services; Louisville (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Synchrony Health Services is seeking a Customer Care Technician for the 2nd shift in Louisville, KY. This entry-level position involves providing customer service, assisting with medication issues, and functioning as a liaison between customers and pharmacists. Candidates should have a high school diploma and pharmacy customer service experience. The role offers competitive pay, benefits, and opportunities for professional development.

Benefits

Competitive salaries and weekly pay

Wage increases every quarter

Health, dental, vision, and life insurance

401(k) Match

Bonuses for attendance and referrals

Qualifications

• Pharmacy Technician Registration in Kentucky or eligible.
• One year pharmacy customer service experience required.
• Exemplary computer skills required.

Responsibilities

• Acts as a liaison between customers and the pharmacy.
• Provides training to other staff.
• Resolves complaints and assists with medication issues.

Skills

Customer Service

Communication

Attention to Detail

Education

High School diploma or equivalent

Associates degree

Tools

Microsoft Office Suite

Job description

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Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, Synchrony Pharmacy partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.

Synchrony Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.

Let’s Talk About Benefits.

• Competitive salaries and weekly pay
• Wage increases EVERY quarter
• Student loan repayment, scholarships, and tuition reimbursement
• Health, dental, vision, and life insurance kick in on the first of the month after your start date
• 401(k) Match
• Bonuses for attendance, referrals, and gas
• Quarterly employee recognition ceremonies
• And so much more!
  
  
  

Synchrony Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing, and other queries.

Hours Vary - 2nd shift - NOT a remote position

Duties

• Provides customer service and issue/resolution.
• Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.
• Resolves rejections, denials and PA’s associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.
• Connects with prospective patients for Onboarding and assists with Patient follow-up and inquiries as directed by the Pharmacist In Charge.
• Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors, Pharmacist in Charge, Responsible Parties, Physicians, PDP’s/Insurance plans.
• Provides training to other staff necessary to successful performance, company standards and expectations and cross-functional awareness and proficiencies.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Assists with special projects as needed.
• High School diploma or equivalent. Associates degree preferred.
  
  
  

Licenses/Certifications

• Kentucky Pharmacy Technician Registration or eligble.
  
  
  

Experience

• One (1) year pharmacy customer service experience. Healthcare, senior living industry, pharmacy or long- term care environment preferred.
• Minimum one (1) year multi-facility experience preferred.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.
  
  
  

#pharmacy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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