Customer Care Team Lead — Elevate Performance

Circle K Stores Inc.; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Circle K Stores Inc. in Tempe, AZ is seeking a Customer Care Supervisor to lead a team of up to seven specialists, coach performance, and ensure alignment with service standards and policies.

You will monitor KPIs, handle escalations, drive improvements, and partner with cross-functional teams to deliver consistent customer experiences. A bachelor's degree and 5–7 years of relevant experience preferred, with at least two years in leadership.

Qualifications

• Bachelor's degree in business or related field preferred.
• Five to seven years in customer service roles.
• Minimum two years of team leadership experience.
• Demonstrated ability to coach and provide clear performance feedback.
• Strong written and verbal communication, with ability to analyze performance metrics.
• Ability to use Microsoft Office and customer care tools effectively.
• Ability to manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Lead and develop a team of up to seven Customer Care Specialists.
• Monitor performance against service, quality, productivity, and customer experience standards.
• Coach, provide feedback, and conduct regular performance discussions.
• Handle escalations and collaborate with stakeholders to resolve issues.
• Identify trends and drive continuous improvement across the team.

Skills

Leadership & coaching

Customer service

Performance management

Communication skills

Data analysis

MS Office

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Job description

Circle K Stores Inc. in Tempe, AZ is seeking a Customer Care Supervisor to lead a team of up to seven specialists, coach performance, and ensure alignment with service standards and policies.

You will monitor KPIs, handle escalations, drive improvements, and partner with cross-functional teams to deliver consistent customer experiences. A bachelor's degree and 5–7 years of relevant experience preferred, with at least two years in leadership.