Customer Care Team Lead & Development Coach

Circle K; Tempe (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Circle K in Tempe, AZ is seeking a Customer Care Supervisor to lead a team of up to seven Customer Care Specialists. You will coach, set clear expectations, and drive accountability to deliver consistent service and a positive customer experience.

You will monitor performance against service levels and quality metrics, identify trends, and implement coaching and process improvements. You will guide escalation handling and support development of team members for greater responsibility.

Qualifications

• Bachelor's degree in business or related field preferred.
• Five to seven years of customer service experience preferred.
• Minimum of two years of experience leading, supervising, or directly managing a team.

Responsibilities

• Lead, coach, and develop a team of up to seven Customer Care Specialists.
• Monitor team performance against established service levels and KPIs.
• Identify trends and opportunities for coaching or process improvement.
• Guide escalation handling and support development of team members for greater responsibility.
• Ensure adherence to company policies and customer care standards.
• Provide regular performance updates to leadership and stakeholders.
• Promote a customer-focused culture with accountability and collaboration.

Skills

Team leadership

Coaching & development

Performance management

Customer service

Communication skills

Problem solving

Education

Bachelor's degree in business

Tools

Microsoft Office

Job description

Circle K in Tempe, AZ is seeking a Customer Care Supervisor to lead a team of up to seven Customer Care Specialists. You will coach, set clear expectations, and drive accountability to deliver consistent service and a positive customer experience.

You will monitor performance against service levels and quality metrics, identify trends, and implement coaching and process improvements. You will guide escalation handling and support development of team members for greater responsibility.