Customer Care Systems & Projects Lead

Enbridge; Akron (OH); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits program

Paid maternity and parental leave

Retirement savings plan with company股票

Paid time off / vacation / sick leave

Employee and Family Assistance Program

Wellness Program

FlexWork hybrid option

Job summary

Enbridge in Akron, Ohio is seeking a Project Manager to serve as the liaison between Customer Care teams and the TIS group, helping prioritize initiatives and deliver clear status updates. You will coordinate cross-functional meetings, keep project tools current, track requests, and ensure readiness before work begins.

Travel up to 25% within North America is required; base salary ranges $80,000–$90,000 with comprehensive benefits.

Qualifications

• Related university degree or 4+ years of directly related experience.
• Bachelor’s degree in Business, IT or related field.
• Excellent communication, stakeholder engagement, and conflict resolution abilities.
• Strong analytical skills to assess, structure, and prioritize requests.

Responsibilities

• Provide clear reporting and deliverables on a variety of projects
• Coordinate and facilitate cross functional discussions
• Organize, attend, and participate in internal and external partner meetings
• Ensure project management tools are updated and current
• Track and prioritize project and enhancement requests
• Align requests to Customer Care roadmap
• Ensure readiness and clarity of needs before work begins
• Make and send reports as needed

Skills

Communication

Stakeholder engagement

Conflict resolution

Analytical thinking

Requirements translation

Planning facilitation

Written and verbal communication

Cross-functional project management

Travel willingness

Education

Bachelor's degree in Business, IT or related field

Job description

Enbridge in Akron, Ohio is seeking a Project Manager to serve as the liaison between Customer Care teams and the TIS group, helping prioritize initiatives and deliver clear status updates. You will coordinate cross-functional meetings, keep project tools current, track requests, and ensure readiness before work begins.

Travel up to 25% within North America is required; base salary ranges $80,000–$90,000 with comprehensive benefits.