Customer Care Projects Liaison & Reporting Lead

Enbridge Inc.; Akron (OH); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits program

Paid maternity and parental leave

Retirement savings plans with company

Paid time off and holidays

Employee and Family Assistance Program

Wellness Program

Job summary

Enbridge Inc. is seeking a Program/Project Manager to serve as the liaison between Customer Care teams and TIS, guiding initiatives from initiation through delivery. You'll provide clear reporting, coordinate cross-functional discussions, and ensure alignment with the Customer Care roadmap.

You will organize meetings, maintain project tools, track requests, and produce status updates for management, while traveling up to North America as needed in a fast-paced environment.

Qualifications

• Related university degree or 4+ years of directly related experience, or equivalent combination of formal education, certification, and experience
• Bachelor’s degree in Business, IT or related field
• Excellent communication, stakeholder engagement, and conflict resolution abilities.
• Strong analytical skills to assess, structure, and prioritize competing business requests with varying levels of maturity and clarity
• Proven ability to translate operational needs into cleary defined initiatives, including scope, value, dependencies, and risk
• Skilled in facilitating planning, prioritization, and alignment discussions with managers and senior leaders.
• Effective written and verbal communication skills
• Proven ability to manage cross-functional projects and drive strategic initiatives.
• Willingness and ability to travel within North America as required.

Responsibilities

• Provide clear reporting and deliverables on a variety of projects
• Coordinate and facilitate cross functional discussions
• Organize, attend, and participate in internal and external partner meetings
• Ensure project management tools are updated and current
• Track and prioritize project and enhancement requests
• Align requests to Customer Care roadmap
• Ensure readiness and clarity of needs before work begins
• Make and send reports as needed

Skills

Clear communication

Stakeholder engagement

Conflict resolution

Analytical thinking

Prioritization

Cross-functional collaboration

Planning facilitation

Written communication

Verbal communication

Education

Bachelor’s degree in Business, IT or related field

Related university degree or 4+ years of directly related experience

Job description

Enbridge Inc. is seeking a Program/Project Manager to serve as the liaison between Customer Care teams and TIS, guiding initiatives from initiation through delivery. You'll provide clear reporting, coordinate cross-functional discussions, and ensure alignment with the Customer Care roadmap.

You will organize meetings, maintain project tools, track requests, and produce status updates for management, while traveling up to North America as needed in a fast-paced environment.