Customer Care Support to Front Desk Coordinator

UNAVAILABLE; Venice (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A support role in Customer Care requires help in various clerical tasks such as answering calls, processing orders, and managing visitor access. Candidates should have knowledge of PGT products and procedures, with a competitive salary and benefits including health coverage, retirement plans, and generous paid time off.

Benefits

Comprehensive Medical plan options

401k retirement plan with company match

Tuition Reimbursement

Paid time off including Vacation and Holidays

Company-paid Short-Term Disability

Company-paid Long-Term Disability

Responsibilities

• Receives and forwards messages from voice mail.
• Handles incoming calls and directs them appropriately.
• Welcomes visitors and manages their access.

Skills

Knowledge of PGT products and parts

PGT procedures (shipping, RMAs, service orders)

Computer application for order entry

Job description

Summary

This position is responsible for providing support for most groups in Customer Care, including but not limited to, Customer Care Representatives, Service Processors and Inside Sales.

Responsibilities

• Retrieves messages from voice mail and forwards to appropriate personnel.

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.

• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.

• Answers questions about organization and provides callers with address, directions, and other information.

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

• Monitors visitor access and issues passes when required.

• Creates and prints memos, correspondence, reports, and other documents when necessary.

• Performs other clerical functions as needed, such as filing, photocopying, collating, and mailroom duties.

• Processes special mail outs as necessary from Marketing or Sales

• Responsible for coordinating EMT calls

• Responsible for keeping keys for various areas of the company

• Responsible for verifying all orders entered by all members of Customer Service

• Verifies for distributor number, PO, Ship-to, color, quantity, size, etc.

• Verifies all changes

• Log changes with a dollar amount daily to send to various leaders

• Keep error verification log

• Scan and index various documents into RVI:

• Orders

• Drawings

• Service requests

• Bill of ladings

• Change requests

• Truck reports

• Post bills

• Provides back up to the switchboard when needed

• Help with special mail outs

Qualifications

Must Haves:

• Knowledge of PGT products and parts with continual learning

• PGT procedures including shipping procedures, RMAs, production releases, and service orders

• Computer application for order entry and retrieval

About Us

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.